EY Wavespace AV-Technology Support Specialist

EY Wavespace AV/Technology Support Specialist EY Technology

The opportunity

EY wavespaces are at the forefront of EYs Digital Strategy. As we expand our virtual and hybrid event offerings across EMEIA and the Americas we require a dedicated specialist to deliver seamless technology support production and consulting for both EY wavespace and non-EY wavespace events. This role will also play a pivotal part in supporting EY wavespace live event production collaborating on major projects (including AI-enabled centres) and providing administrative and resource management support to the EMEIA leadership.

Your key responsibilities

Event Technology Consulting & Support

• Lead technology support for all EMEIA and Americas EY wavespace and non-EY wavespace virtual and hybrid events.
• Participate in client meetings to provide IT consulting and ensure session design aligns with client requirements.
• Coordinate and supervise pre-event tech checks design meetings dry runs and debrief sessions.
• Provide real-time IT support for virtual participants during sessions including troubleshooting and escalation management.
• Live Event Production & Broadcast
• Organize and manage Teams meetings breakout sessions attendance countdown/break timers and screen sharing.
• Design and implement custom timers and graphics tailored to event themes.
• Create and manage polls using Slido and Teams Poll.
• Support collaboration tools such as Miro Mural and other digital facilitation platforms.
• Deliver all EY wavespace related live event production activities ensuring high-quality delivery across time zones.
• Operate OBS for live streaming and event production.
• Use digital and hardware audio mixers for sound management.
• Integrate music streaming and manage live broadcasting workflows.

Collaboration & Stakeholder Engagement

• Engage with other Technology teams to fulfill IT requirements and ensure timely support.
• Support EY wavespace Center Leads with technology challenges and escalations.
• Collaborate with various tech leads across EMEIA for data collection reporting and best practice sharing.
• Provide technology support demos to prospective clients and facilitate Miro introduction activities upon request.

Administrative & Leadership Support

• Assist the EMEIA EY wavespace Leader with administrative tasks including resource management and project coordination.
• Organize and lead monthly team meetings and other internal engagements.
• Deliver OSTS training sessions and support the design and procurement of new AV devices for EY wavespace centres.

Project & Centre Build Involvement

• Serve on multiple EMEIA EY wavespace Client Experience Centre and AI-enabled Centre build and management projects in various capacities including project management and liaison with Enterprise Technology (ET).
• Conduct data analysis and reporting to inform future sessions and strategic decisions.

Skills and attributes for success

• Excellent communication interpersonal organizational and time management skills.
• Strong analytical and troubleshooting abilities.
• Ability to work effectively with all levels of end users and IT personnel across multiple regions and time zones.
• Deep understanding of all EY wavespace technologies including IT and AV.
• Experience in live event management/production and supporting collaboration tools (Teams Miro Mural Slido etc.).
• Project management and stakeholder engagement skills.
• Proficiency in live event production and broadcasting tools and workflows.
• Hands-on experience with OBS (Open Broadcaster Software) for live streaming and event production.
• Knowledge of music streaming tools and integration into live events.
• Experience using digital and hardware audio mixers for sound management.
• Live broadcasting skills including multi-source switching audio balancing and stream encoding.
• Familiarity with AI tools including Copilot Claude and OpenAI platforms.

Supervision Responsibilities

• Reports to the EMEIA EY wavespace Leader (or designate).
• May provide matrix management and guidance to on-site and virtual support staff across EMEIA and the Americas.

To qualify for the role you must have

Education:

• Bachelors degree in a computer-related field or equivalent work experience.

Experience:

• 35 years of experience in end user technology support.
• Proven experience in event support and live event management/production.
• Knowledge of AV industry standards highly recommended.
• Experience with cloud technology (e.g. MS Azure) is beneficial.

Certification Requirements:

• Certified Technology Specialist (CTS) or similar industry certifications desirable.