Consultant, Credit Bureau Services

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

You will be part of the Credit Bureau Services team and will play an instrumental role in continuing to build out the Credit Bureau Centre of this position you will provide key leadership in vendor oversight and will be responsible for actively monitoring and managing the escalation mailbox for critical credit bureau issues on behalf of client care privacy and frontline will be recognized as an expert in credit bureau matters setting up and leading regular governance addition you will collaborate with the vendor and key partners to identify and resolve issues driving positive change and continuously improving processes.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Centre of Excellence Review and interpret information to understand the nature and scope of credit bureau related escalations in a timely manner. Problem solve and tailor responses and actions to fit specific escalation scenarios while adhering to organizational standards.
• Vendor Governance Play a key leadership role in maintaining the vendor management discipline within the credit bureau domain. You will support and manage regular governance meetings for both external vendor and internal will be viewed as an expert in the vendor relationships and credit bureau knowledge SME. You will actively track postmortem issues and monitor external risk impacts.
• Perform effective SLA monitoring and reporting Execute vendor service level agreement monitoring to cleanse load analyze and report on various data points to monitor vendor service level agreements.
• Partnership and Collaboration Passionate about working in diverse teams and using strategic influencing skills to continue to build trusted partnerships with internal departments such as Client Care Privacy Fraud as required and third-party service providers.

Who you are

• You can demonstrate experience in Technology - Understanding data flows working with data elements and storage. Vendor Management - Have worked with contracts SLAs or third-party governance. Data Management - Adherence to records and data classification throughout their lifecycle. Risk Management - Experience and understanding of the regulatory landscape is an asset. Strong problem solving communication and decision-making skills. Understanding of credit bureau data is considered an asset
• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
• You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.
• You act like an owner. You thrive when youre empowered to take initiative go above and beyond and deliver results.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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