Job Opportunities Bilingual Claims Adjuster 2 Auto Physical Damage
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job ID:9574
Working Business Language: Bilingual in French and English. This role requires regular interaction with internal and external stakeholders where the business languages utilized are both English and such the successful candidate must be fully proficient in English and French.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $49 000- $68 000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa were proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Montreal QC; Quebec QC.
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. To learn more visit .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Claims Adjuster 2 Auto Physical Damage contributes to Wawanesas goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of auto physical damage claims that are moderate to high complexity. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.
Job Responsibilities
- Provide direction and support to our members throughout the claims process by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication through voice to voice digital and written correspondence ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Adjustment of auto physical damage claims of moderate complexity.
- Review and interpret policy wordings determine policy coverage and communicate coverage decisions to members.
- Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers third party adjusters and auto repair facilities.
- Ensure a comprehensive investigation is conducted on all files to determine coverages and liability while adhering to Wawanesas adjusting guidelines and recognizing when to engage appropriate internal and external resources.
- Collaborate directly with vendors such as: appraisers rental companies repair facilities and other business partners inside and outside the organization to coordinate services.
- Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively while still delivering an exceptional customer experience.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
- Support CAT plan as necessary including potentially assisting on claims outside of your service area.
- Perform other duties as assigned.
Qualifications
- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- Claims Adjuster Permit from the Autorité des marchés financiers (AMF).
- 1-2 years of insurance adjusting experience.
- Post-secondary degree is preferred
- Working toward Chartered Insurance Professional (CIP) designation and where required dedicated to reach the proper licensing requirements.
- Excellent communication skills; listening written and spoken.
- Excellent investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent time management and organizational skills with the ability to prioritize in a fast paced changing environment
- Good negotiation decision making and critical thinking skills as well as a willingness to improve.
- Strong teamwork skills with the ability to collaborate with others.
Wawanesa is proud to be one ofManitobas Top Employers a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Key Skills
- Load & Unload
- Organizational skills
- Financial Concepts
- Fraud
- Math
- Mediation Experience
- Pricing
- Conflict Management
- Workers' Compensation Law
- Medicare
- negotiation
- Workers' Compensation
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
