Traffic Management Center (TMC) Operations Specialist

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 36000 people in over 70 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

Arcadis is seeking a Traffic Management Center (TMC) Operations Specialist with TMC experience to join the team in Nashville this role you will assist our team inthe TDOT Traffic Management Center finding monitoring and resolving events along the I-24 SMART Corridor. Utilizing technologies and active communication skills you will be providing safety improvements for Tennesseans.

This is an onsite position requiring you to be at the client site Monday Friday 1:00pm CT 9:00pm CT. Candidate must be a TN resident local to the Nashville.

This role will sit within the larger Global Mobility Business Area. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change urbanization and digitization trends are requiring todays mobility projects and systems to address an evolving set of demands from the worlds growing population. We design connected sustainable solutions that integrate existing infrastructure with new technologies and optimize the mobility of people and goods.

Role accountabilities:

The TMC Operations Specialist willmanage the traffic network along I-24 and parallel routes in response to planned special events crashes and other highway events with the primary goal of first responder and public safety.

This is an onsite role. Candidates must also be able to work alternate schedules and be available on-call as necessary. This position may be subject to short or no-notice work assignments and generally operates within an indoor controlled-climate environment although occasional field trips or site visits may be required. The role requires the ability to sit or stand for extended periods and the capacity to travel and be physically present at the Traffic Management Center (TMC) independently. Responsibilities include significant periods of CCTV monitor viewing monitoring other sources of information and frequent data entry as well as heavy usage of telephones and computers. The work schedule is closely supervised with monitored performance and routine evaluations. Additionally there is potential for interaction with the public and media.

Responsibilities include:

• Work in a dynamic operation environment with the primary goal of public safety for all roadway users.
• Operate access and control traffic management devices usingTDOT SmartWay Central Software (CCTV Variable Speed Limit (VSL) Lane Control Signs (LCS) Dynamic Message Signs (DMS) etc.) and other equipment to monitor the interstate and arterial corridors of the I-24 SMART Corridor.
• Activate appropriate response(s) to detect and/or report incidents including but not limited to dispatch of service patrols location assistance to first responders and notification to the public
• Relay incident and roadway information to other TDOT departments and coordinate with Asset Maintenance staff to respond to roadway events.
• Use asset management system for project devices to monitor log tickets and update maintenance statuses.
• Manage special event operations as directed by TDOT.
• Employ various software applications to control ITS field devices monitor traffic flow and perform data analysis
• Cooperate with Region TMC partners (THP TDOT HELP Operators Local Law Enforcement Fire Rescue etc.) as well as Emergency Operations Centers adjacent TMCs and other TDOT Districts to coordinate resources for incidents.
• Provide guidance to responders and motorists during severe traffic-related events
• Post alerts notifications and messages as needed
• Support staff in identifying traffic congestion along the arterial network based on pre-defined performance measures while implementing pre-defined traffic mitigation measures in a timely manner.
• Performs other related work as directed.

The ideal candidate will have experience in public safety emergency management transportation dispatch customer service or a similar environment. Strong interpersonal skills and the ability to work well within a diverse group are essential. The candidate should possess demonstrated abilities to write reports and correspondence effectively take calls dispatch via radio or telephone and clearly communicate information over a radio system or network in a concise manner. Ability to use traffic control computer applications and familiarity with local roadways are required. Candidate must be able to multi-task and thrive in a fast-paced environment is important along with competence in using computers specifically Windows-based applications.

Qualifications & Experience:

• High school diploma or GED required
• Experience in public safety emergency management transportation dispatch customer service or a similar environment preferred

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women minorities people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race creed color religion national origin sex age disability marital status sexual orientation gender identity citizenship status disability veteran status or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical dental and vision EAP 401K STD LTD AD&D life insurance paid parental leave reward & recognition program and optional benefits including wellbeing benefits adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per salary range for this position is $. Actual salaries will vary and are based on several factors such as experience education budget internal equity project and location.

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