Membership Services Specialist

Membership Services Specialist- Full-Time - Owasso OK

Position Summary:

The Membership Services Specialist is responsible for designing coordinating and executing strategic membership engagement initiatives that strengthen member recruitment retention and overall satisfaction. This role serves as a primary connector between the Chamber and the local business community by promoting programs increasing visibility nurturing relationships and supporting the Chambers mission to grow Owasso.

General Responsibilities:

• Demonstrate a strong understanding of the Chambers mission and articulate the value of membership to prospective and existing Investors.
• Develop implement and actively manage a personal sales and engagement action plan.
• Collaborate closely with the President/CEO and Chamber staff to support organizational goals.
• Serve as the primary point of contact for member inquiries onboarding and support.
• Conduct personal visits to new Partners and engage with members to understand business needs relaying information to relevant Chamber departments.
• Work with the Programs Manager and Chamber committees to increase member involvement and influence retention.
• Maintain an active and organized prospect list within the Chambers CRM database.
• Make phone calls confidently; follow up consistently with leads members and lapsed accounts.
• Work efficiently under timelines deadlines and periods of high activity.
• Uphold model and encourage adherence to the Owasso Chamber Employee Handbook.
• Professionally represent the Chamber at events and throughout the community.
• Attend Chamber events programs weekly staff meetings and applicable training sessions.
• Assist with planning and executing all Chamber events and programs throughout the year.

Membership Recruitment & Retention

• Develop and execute a comprehensive membership recruitment strategy to attract new businesses.
• Create and implement structured retention plans including:
• A first-year onboarding/retention plan with enhanced touchpoints.
• An annual retention plan for continuing members.
• Develop recruitment and onboarding materials (prospective member packets new member packets) in partnership with Marketing/Communications.
• Maintain and frequently update a database of prospective members leads and pipeline activity.
• Engage Chamber volunteers in membership recruitment efforts.
• Coordinate New Member Mentors and ensure new members are connected to chamber activities and opportunities.
• Conduct New & Renewing Member Orientation programs.
• Manage Member Pop-Ins and ongoing engagement outreach.
• Develop and manage a membership communication drip campaign.
• Support and coordinate the Membership Committee.
• Assist in servicing or collecting 90-day past-due or delinquent membership/sponsorship accounts as assigned.

Ambassadors

• Support the Ambassador Chair in preparing for monthly meetings.
• Assign Ambassadors to new members for their first-year engagement.
• Secure lunch sponsors for monthly Ambassador meetings.
• Coordinate schedule and staff ribbon cuttings groundbreakings anniversary celebrations and other business ceremonies.
• Recruit and onboard new Ambassadors.
• Coordinate Ambassador involvement in Chamber programs and volunteer needs.

Leadership Owasso

• Recruit applicants for upcoming Leadership Owasso classes
• Coordinate sponsored meals and assist with logistics for each class

Annual Investment Campaign

• Coordinate scheduling of Investment ask meetings
• Recruit sponsors for Chamber events programs and publications
• Attend Investment meetings when invited by the President/CEO

Executive & Board of Directors Support

• Prepare and provide data-driven membership and engagement reports for Executive Committee and Board meetings
• Work closely with Chamber leadership to establish and execute membership goals aligned with the strategic plan
• Meet monthly with President/CEO and Board Member Chair the Membership Committee to review membership activity and goals in advance of Executive/Board meetings

Qualifications:

• Bachelors degree in Marketing Communications Business Administration or related field.
• Minimum of 2 years experience in marketing membership management or customer service (preferably with nonprofit association or Chamber of Commerce).
• Knowledge of CRM platforms and database management
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Demonstrated success in meeting or exceeding sales membership and/or recruitment goals
• Organized detail-oriented and able to manage multiple projects simultaneously.
• Experience working with small businesses or the local business community is a plus.
• Valid drivers license and reliable transportation required

Preferred Skills:

• Graphic design skills
• Event planning experience.
• Basic understanding of economic development or business advocacy.

Pay and Benefits:

• Salary Range: $40000 - $45000
• Other compensation: Cell phone allowance eligible for annual performance bonus
• 3 weeks of Paid Time Off per year
• Eligible for benefits including dental/vision/life insurance

Work Environment:

• Office environment with occasional early morning evening or weekend events.
• Some local travel required to attend member visits or community events.

Required Experience:

IC