Technical Support Analyst

Fort Collins, CO - USA

Yearly Salary: $ 70000 - 85000

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Encore Electric employees are unique. They are passionate about making a difference while impacting the way people live and work. Using their talents in power technology and energy they work collaboratively on challenging projects with other team members while being driven by customer needs and requirements. Encore Electric employees are ambitious but never fail in their commitment to quality safety and integrity. From design fabrication and construction to technology and service our team tackles some tough complex commercial challenges.

Compensation for this role:$70000 - $85000 annually depending on experience.

PLEASE NOTE: this role is based on-site at our Fort Collins office. Remote candidates will not be considered.

General Responsibilities

Maintain open communication lines with all working relationships
Follow up to ensure items for which the job is accountable are performed
Earn and maintain customers trust
Uphold the core values of the organization
Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Provide day-to-day hands-on systems administration as well as technical support to end users located in multiple offices and jobsites throughout the Northern Business Unit including but not limited to:

Provide best-in-class customer service to all levels of the organization
Systems administration and systems analysis techniques including working with end-users to determine hardware software and systems functional specifications
Design documentation testing creation and modification of computer programs and systems to serve Encore end-users
Create edit remove and maintain Azure AD accounts
Administer and configure SPAM filtering rules using FortiMail
Configure and maintain network infrastructure devices
Configure monitoring of network infrastructure devices
Provide 1^st & 2^nd Level support for difficult end-user problems including programming and systems design enhancements and modifications
After-hours work required on scheduled basis
Update and maintain windows servers including testing and troubleshooting
Build new software packages and deploy to users via SCCM
Develop and create processes and procedures including detailed documentation
Update existing documentation as-needed
Process support requests and knowledge base utilizing ITIL practices and procedures

General

Must be a Team Player
Desktop support
Support over the telephone
Personal Computer/notebook setup
Personal Computer/notebook troubleshooting
Installation of printers
Installation of scanners
Software installation & troubleshooting
End-user training
System analysis and programming
Keep accurate documentation on calls received and status of projects
Maintain current documentation on information systems
Drive to locations throughout Colorado including mountainous areas and occasionally to Wyoming in varying seasons and weather conditions
Opportunity to work on all aspects of IT; desktops servers routers switches firewalls etc.

Other duties as may be assigned

KNOWLEDGE SKILLS AND ABILITIES:

Knowledge of:

Networking in a Windows environment
Basic understanding of networking in a Windows environment

Skill in:

MS Server 2013 or later
MS Exchange Server installations
MS Hyper-V Cluster
Trouble-shooting/repairing notebook and desktop computers
Trouble-shooting MS Office and other off-the-shelf applications
Installing software applications printers scanners etc.
Excellent customer service skills
Adapting to new and changing requirements environments and/or information
Estimating resources needed to complete required tasks
Using communication software
Business writing
Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
Establishing and maintaining effective working relationships with customers vendors management and employees
Organizing work to accomplish tasks
Reading and writing
Typing
Prioritizing and reprioritizing to meet job needs
Problem solving
Tracking numbers and bits of data relevant to the work assignment
Troubleshooting/repairing notebook and desktop computers
Trouble-shooting MS Office and other off-the-shelf applications
Installing software applications printers scanners etc.
Trouble-shooting problems over the phone
Multitasking

Ability to:

Communicate professionally with users of varying skill levels
Drive to locations throughout the state of CO and WY.
Troubleshoot issues over the phone

PHYSICAL REQUIREMENTS:

Driving
Sitting
Climbing
Lifting (up to 50 lbs)
Standing
Stooping
Vision acuity (near and far)
Walking

REQUIREMENTS:

Associates Degree in IT is required.
2-4 years Windows 7/10 desktop support in an AD environment required.
MCP MCSA or MCSE ISP installations Windows 10 Office 2016 and O365 experience preferred.
Experience in the commercial construction industry is also preferred.

Benefits of this role:

Encore Electric provides excellent benefits for our employees including: medical dental and vision plans disability and life insurance employee-matched 401(k) paid time off (PTO) an employee assistance program that includes counseling legal and financial advice.
Encore also provides a generous employee referral program and access to technical safety personal finance and leadership training through Encore University Encores in house training program.
This position is eligible for mileage reimbursement cell phone allowance and the short-term incentive program.

Applications will close on December 31 2025 or once role has been filled.

To request an accommodation during the application process please contact .

Encore Electric Inc. is an EOE including disability/vets.

Required Experience:

Encore Electric employees are unique. They are passionate about making a difference while impacting the way people live and work. Using their talents in power technology and energy they work collaboratively on challenging projects with other team members while being driven by customer needs and requ...