Behavioral Health Care Manager

At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purpose-driven environment we invite you to explore the opportunity to contribute to our mission.

Job Summary
The Behavioral Health Care Manager (ACSW) supports CalAMS ECM program for patients with behavioral health needs by providing care coordination brief therapeutic interventions and linkage to community resources. This role helps integrate behavioral health into the primary
care setting and promotes whole-person care through proactive outreach engagement and teamwork. It is responsible for being a liaison between the Patient Primary Care Providers and Behavioral Health Clinicians.
Supervisory Responsibilities:None
Essential Duties/Responsibilities

• Manage a caseload of ECM members with behavioral health conditions including those withSerious Mental Illness (SMI) and/or substance use disorder (SUD) using brief structured interventions within ACSW scope under supervision.
• Assist with crisis screenings and facilitate warm hand-offs to local crisis or emergency resources as appropriate.
• Provide brief structured behavioral health interventions (e.g. motivational interviewing behavioral activation coping skills training) within ACSW scope under supervision.
• Provide educational support and outreach to members regarding behavioral health conditions and treatment options.
• Assist members in following through care plans and wellness goals through phone and in person engagement.
• Complete Health Assessments and integrate findings into a Shared Care Plan.
• Coordinate with internal and external health partners including PCP offices specialists and ancillary services to address behavioral health and medical access needs
• Communicate care plans with members caregivers and care teams to promote shared understanding and accountability.
• Participate in multidisciplinary team meetings and case reviews to discuss member progress and care updates.
• Build and maintain collaborative relationships with members providers and care team members using evidence-based communication strategies (e.g. Motivational Interviewing).
• Promote engagement and self-management by empowering members to participate in their care.
• Model the highest ethical behavior in relationships with co-workers supervisors Members Providers and colleagues in the community
• Provide formal and informal training and support for team members on behavioral health conditions including treatments and evidence-base for treatment
• In conjunction with the LCSW and/or ECM Operations Manager the Behavioral Health Care Manager is responsible for providing consultation for the non-licensed members of the team when discussing tasks of a clinical nature
• Ensure documentation is accurate and in compliance with regulatory requirements and accreditation standards
• Other duties as assigned

Financial:

• Maintain department-level budgets that adequately balance the financial needs of the department against the needs for fiscal responsibility

Service:

• Actively support promote and work to fulfill the Mission Vision and core values of DAP Health
• Embodies DAP Healths core values- Accountability Compassion Integrity Respect Commitment Loyalty and Excellence
• Provide excellent internal and external customer service
• Demonstrate DAP Healths Standards of Customer Service Behavior: Compassion Attitude Communication Appearance Sense of Ownership and Teamwork
• Participate in on-going customer service training
• In every action seek to promote DAP Health as a top service organization
• Contribute to the success of the organization by participating in quality improvement activities
• Comply with all DAP Health policies and procedures and participate in the implementation of new initiatives.

Safety:

• Ensure compliance with policies and procedures related to safe work practices
• Use all appropriate equipment and/or tools to ensure workplace safety
• Immediately reports unsafe working conditions

Privacy/Compliance:

• Maintain privacy and security of all patients employees and volunteer information andaccess to such information. Such information is accessed on a need-to-know basis for business purposes only.
• Comply with all regulations regarding corporate integrity and security obligations. Report unethical fraudulent or unlawful behavior or activity.
• Uphold strict ethical standards

Required Skills/Abilities

• Understanding of or ability to learn behavioral health as associated with chronic medical diseases
• Understanding of or ability to learn biological and physiological nature of mental illness
• Understanding of or ability to learn insurance and basic medical terminology
• Excellent oral and written communication skills
• Effective interpersonal skills
• Bilingual in English/Spanish preferred

Education and Experience

• A masters degree from a Council of Social Work Education (CSWE)-accredited program
• Must be registered with the Board of Behavioral Sciences (BBS) as an ACSW
• Must provide proof of completing and passing the California Law and Ethics Exam
• Previous experience in the medical field and/or in the behavioral health/mental health field preferred

Working Conditions/Physical Requirements

• This position is on-site at a DAP Health clinic location with the possibility of hybrid
• This job operates in an office setting and requires frequent times of sitting standing repetitive motion and talking
• Ability to lift/move up to 40 pounds move from place to place and stand for long periods of time
• Ability to travel to different locations as needed to support program and patient care needs.
• Requires current and valid drivers license and current personal auto insurance
• Able to travel to DAP Health locations throughout San Diego and the Coachella Valley