Head of Claims Training
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Job Location:
Phoenix, NM - USA
Monthly Salary:
$ 200000 - 225000
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
We are Farmers!
We are more than just your favorite commercials. At Farmers we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions own our actions and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning equal opportunity employer committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! To learn more about our high-performance culture and open opportunities check out be sure to follow us on Instagram LinkedIn and TikTok.
Workplace: On-site ( #LI-Onsite ) Hybrid ( #LI-Hybrid ) Remote ( #LI-Remote )
Farmers believes in a culture of collaboration creativity and innovation which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
This role is responsible for shaping the strategic direction of Claims training and development to ensure accurate timely and compliant outcomes while optimizing expense structures. The leader will drive initiatives that align people technology and learning programs with our vision of positioning Claims as an industry benchmark for quality and efficiency.
Essential Job Functions
This position requires a visionary strategic leader who can integrate innovation with operational excellence to elevate Claims performance and talent development.
- Leading the design and delivery of training programs that build technical mastery and leadership capabilities across the Claims organization including FBS (Farmers Business Services) staff.
- Overseeing systems and processes that enable scalable high-impact content creation and delivery.
- Leveraging AI and innovative technologies to enhance onboarding proficiency and retention while fostering superior customer experiences and high employee engagement.
- Develop and implement innovative training strategies to strengthen technical expertise and leadership capabilities across Claims and Claims FBS staff. Identify critical skill gaps and design tailored learning paths that foster career growth and organizational excellence.
- Optimize vendor partnerships to ensure cost-effectiveness and high-quality outcomes. Establish robust frameworks to integrate vendor solutions with homegrown learning content aligning with operational needs and strategic objectives.
- Provide visionary leadership to drive transformation initiatives and align strategies with enterprise goals. Collaborate with senior executives to execute business priorities seamlessly. Champion AI integration and technology adoption to enhance accuracy efficiency customer experience and employee engagement.
- Lead the evolution of Claims training in alignment with enterprise objectives ensuring consistency across all lines of business. Partner with the University of Farmers to deliver impactful leadership development programs that accelerate career growth and build a pipeline of proficient Claims professionals.
- Advance operational efficiency and superior outcomes through collaboration with technology teams to implement AI-enabled solutions that optimize workflows for frontline staff and customers. Position the organization as an industry leader in quality outcomes and expense management.
- Leverage this role as a platform for executive development providing exposure to strategic planning and high-level decision-making to strengthen leadership capabilities across the organization.
Experience Requirements
- Minimum of 5 years in Learning & Development or Human Resources with 5 years in people leadership roles.
- Proven track record in leading large-scale transformation initiatives; strong background in P&C Claims training and organizational development.
Education Requirements
- Bachelors degree preference to Business Administration Organizational Development or Human Resources; Masters degree or MBA preferred.
Special Skill Requirement
- Expertise in negotiating contracts and managing vendor relationships to meet organizational objectives.
- Proficient in designing innovative training programs and creating engaging effective learning materials.
- Skilled in identifying upskilling opportunities and developing tailored learning paths to support career growth.
- Deep understanding of adult learning methodologies and experience in building comprehensive learning curricula.
- Knowledge of emerging technologies and modern content delivery methods to enhance learning experiences.
- Strong ability to manage partnerships with exchanges and management companies to support strategic goals.
Additional Qualification
- Excellent interpersonal coaching and communication skills (written and verbal)
- Advanced presentation skills
- Critical and consequential thinking skills
- Multitasking and time management skills
- Project Management skills
- Change Management skills
- ADKAR/DiSC facilitation
- Strong analytical and problem solving skills
- Ability to make sound business decisions within the scope of the job
- Ability to display influential leadership
This role requires up to 25% travel to support in-person training delivery vendor and partner engagements team development activities and cross-site initiatives. Travel may include visits to operational centers vendor locations or corporate offices and will be planned in alignment with business priorities and team needs.
Physical Actions
Benefits
- Farmers offers a competitive salary commensurate with experience qualifications and location.
o o Target Base Salary: $200000 - $225000 - Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- For more information review What we offer on Location(s): RUS - United States US - AZ - Phoenix US - CA - WdlndHills-6301 US - CA - WdlndHills-6303 US - CA - Woodland Hills US - KS - Kansas City US - MI - Grand Rapids US - MO - Kansas City
Anticipated application deadline: At Farmers the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants including those with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033 Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race color religion gender sexual orientation gender expression genetic information national origin age disability marital status military and veterans status or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunitiesCheck out be sure to follow us onInstagramLinkedIn andTikTok.
Spokane WA only: Residents who prefer not to provide their address click here to submit your resume via email:
Required Experience:
Director
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