Head of Artificial Intelligence

The role creation is subject to the Works Council positive advice and implementation of the new structure resulted as a consequence of Risk RfA on 1 April 2026

Head of AI Risk Management

Head of NFR III (JG 23)

The Head of AI Risk Management is accountable for AI Risk Management globally challenging INGs AI strategy at both global and local levels. This role ensures seamless collaboration within the Risk function and provides authoritative advice to senior management. The ideal candidate is a strategic leader with deep expertise in AI/ML risk capable of developing frameworks guiding teams and influencing policy. Success in this role means enabling ING to scale AI safely maintaining regulatory compliance and fostering a culture of risk awareness.

The Team

The AI Risk Management team is part of INGs Non-Financial Risk (NFR) domain. It plays a pivotal role in enabling the safe and scalable adoption of Artificial Intelligence (AI) across the organization. The team develops and maintains AI risk frameworks advises internal stakeholders and ensures INGs AI strategy aligns with global standards and regulatory expectations. Through close collaboration with other 2nd Line of Defense (2LoD) functions and external regulators the team helps ING innovate responsibly while maintaining robust risk controls.

The team contributes to INGs global risk management by:

• Leading the maintenance and expansion of the AI Risk Management framework leveraging existing risk frameworks (Model Risk Non-Financial Risk Compliance).

• Challenging and advising the 1st Line of Defense (1LoD) on AI strategy control standards and risk processes including oversight of AI portfolios and initiatives.

• Driving optimization of risk processes to ensure efficiency effectiveness and scalability.

• Acting as the central contact point for senior management on all aspects of AI risk including regulatory interactions and external advocacy.

• Defining the 2LoD AI Risk strategy and optimizing risk processes to ensure efficiency effectiveness and scalability across entities and use cases.

Global Head of AI Risk Management reports hierarchically to the Global Head of Non-Financial Risk located in Amsterdam

Roles and responsibilities

• Leading the development and maintenance of AI risk frameworks policies and procedures.

• Challenging and advising on INGs AI strategy and portfolio including new products and technologies.

• Defining and optimizing scalable AI risk assessment processes.

• Managing the AI risk portfolio and reporting on risk measures and appetite.

• Ensuring effective oversight and challenge to both business and risk functions.

• Perform and coordinate AI and GenAI risk assessments including scenario analysis and thematic reviews.

• Leading a global team of AI risk specialists fostering development and succession planning.

• Build and maintain a global knowledge community on AI risk and promote AI literacy within 2LoD.

• Engaging with internal stakeholders (MBB GCRO Chief Analytics Compliance) and external regulators (ECB AFM industry fora).

• Chairing and participating in key committees (NFR MT MoRMC NFRC AIRCO T&O AI Sub-committee GenAI SteerCo).

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.

We are looking for the following knowledge and experience:

• University degree preferably in a quantitative field.

• At least 10 years of related work experience including global regulations on analytical solutions.

• Analytical expertise with AI/ML applications in banking and risk domains.

• Significant experience in first second and/or third line risk management.

• Experience interacting with vendors and understanding IT/data risk management.

• Strong communication skills able to present complex concepts to non-technical audiences.

• Persuasive with a track record of managing senior stakeholder relationships up to board level.

• Skilled in conflict management and decisive in promoting a risk culture.

Required Soft Skills

• Change leadership and agility: Demonstrates the ability to lead through change adapt quickly to evolving technologies and regulatory landscapes and drive transformation in a dynamic environment.

• Risk-based decision-making and focus: Applies a risk-based mindset to prioritize what truly matters makes courageous decisions in complex situations and maintains focus on areas with the greatest impact for the organization.

• Hands-on approach: Willingness to actively engage in operational details and lead by example ensuring practical solutions are implemented effectively.

• Positive mindset and can-do mentality: Demonstrates optimism and resilience inspiring the team to overcome challenges and pursue continuous improvement.

• Cooperative yet able to be strict: Balances collaboration with the ability to enforce standards and make tough decisions when necessary.

• Consistency: Maintains a reliable and steady approach in decision-making communication and execution of responsibilities.

• Strong collaboration skills: Excels at building relationships across teams departments and geographies to achieve shared goals.

• Constructive influence: Encourages open dialogue provides clear direction and fosters a culture of accountability and trust.

Questions

Contact the Carolien Koster (HRBP). Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.

Please note multiple interview steps involving various business stakeholders will be part of the selection process.

An Enhanced Reliability Screening and positive clearance is required for appointment to this sensitive position.