Maintenance Technical Support Engineer

Bologna - Italy

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Req ID:500471

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstomdomestic and international role includes the responsibility to be the technical Customer interface in global servicemaintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna beeing theWarranty work package owner in charge of QCD (quality cost and delivery) KPI.

Position in the Organization

The position will be part of ServicesSignalling Business UnitOrganization - Maintenance and Technical Assistance team

Network & Links

Internal relationships with other Alstom functions: System and Product Application Engineering Industrialization Supply chain departments Installation.

External relationships with Customer infrastructure operators and maintenance technicians.

Responsibilities and Accountabilities

The person will be responsible for:

system performance monitoring;
execution and supervision of HW and SW system upgrade;
technical expertise with product engineering in case of unknow bug or unknown behaviour;
providing Customer feedbackin order to improve products and meet Customers needs;
providing training to Customer maintenancestaff;
definition and implementation of Maintenance and technical assistance plans;
coordination and support to maintenance technicians on field;
providingsupport to Service organization in the definition of maintenance strategy in tenders and offers;
cooperation with product engineering in the definition of maintainability requirements during the products design phase.

The position also includes the availability to perform activities outside of the Bologna Alstom site and to be part of the team that support by remote H24 the customer maintenance team.

Educational Requirements

Degree in Electronics Engineering or equivalent.

Degree in Mathematics/Physics will be also considered.

Technical competencies:

Knowledge of electronic design principle and methodology
Basic knowledge of the most common operating systems
Basic knowledge of the most common net protocols (TCP/IP )
Capability to interpret electric drawings and schemes
Capability to use test tools (oscilloscope wave generator multimeter etc) will be a plus
Knowledge of railways signalling systems and principles will be a plus

Behavioural competencies:

Capability to perform analysis and to relate information from different contexts
Capability to work in team and attitude to problem solving
Capability to work in stress and urgency conditions

Experience

At least two years of experience on Electronic/Electromechanical company as onsite or remote technical assistanceis is desirable.

New graduates will be evaluated.

Languages:

Italian: excellent level written and spoken
English: good level written and spoken

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Type:Experienced

Req ID:500471At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 00...