Business Process Lead

Job Summary

The Business Transformation Office (BTO) team is a results-oriented and innovative team within Go-to-Market Revenue Operations. Working alongside other leaders and teammates you will drive sophisticated multi-functional efforts that supports and enhances NetApps world-wide business processes and capabilities as we continue to pursue sales excellence. You will utilize your strong consultative approach and functional process expertise to drive a portfolio of deep change that meet the business needs. You will help NetApp craft business capabilities and strategies by analyzing complex business processes end-to-end making design recommendations to optimize performance and supporting the execution of programs to realize our future-state. You will also be responsible for facilitating meetings and workshops to drive program deliverables and outcomes

Our business process leads are strategic thinkers with excellent business insights and enjoys translation of strategy into execution. They are curious about problems and understanding how everything works and advocates for operational excellence. They work with cross-functional teams across the enterprise to define end-to-end value streams align on organizational effectiveness strategies develop differentiating capabilities reinvent organizational and operating models and take full advantage of technology. Working as trusted advisors you will partner with Business and IT teams to deliver business outcomes.

Responsibilities

• Understand NetApps operating model and commercial objectives and how they translate into the need for efficient standardized scalable business processes organizational structures and operations.
• Analyze existing processes leveraging different techniques and methods including documentation of the existing flows. recommending process improvements to address key priorities and transformational objectives
• Leverage expertise in industry best practices policies procedures data analysis to land insights to further scale the business
• Drive with customer experience and sales excellence top of mind
• Lead the design of to be processes and work with experts to stay aligned with business stakeholders users and technical teams
• Act as trusted advisor to key business leaders and team members
• Proactively work with IT to define and implement system solutions - execute in an agile delivery model.
• Collaborate with the business and change management teams to ensure business readiness and transfer knowledge for any new process/system.
• Ensure baseline metrics and KPIs are understood and drive future state measurement/ management systems for operational health and success metrics.

Requirements

• Minimum of 8 years of related experience with a Bachelors degree; or 8 years and a Masters degree.
• Experience and expertise across end-to-end business cycles with operational experience in Go-to-Market processes & capabilities.
• Possess deep knowledge in Go-to-Market (Direct & Channel) Sales processes & capabilities such as Opportunity Management Deal Registration Renewals Process Install Base selling & CSM (Customer Success) processes.
• Experienced with agile software delivery frameworks in efforts to automate improve or redesign business processes and a solid understanding of enterprise systems such as Salesforce Sales Cloud Install base systems & any Customer success platforms.
• Ability to work with cross-functional groups and executive level stakeholders
• Strong business point of view and excellent communication skills both written and verbal