Senior Relationship Support Assistant
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior Relationship Support Assistant
Contract Type: Permanent
Location: Edinburgh
Working style: Hybrid 50% home/office based
Closing date: 8th December 2025
We are looking for a Senior Relationship Support Assistant. You will protect and develop Royal Londons mutually valued relationships in the UK financial advice market. Delivering sustainable growth through the distribution of our worksplace propositions.
With a strong customer focus we will extend our reach into all channels and platforms through which consumers access long term savings and protection products contributing to Distribution team targets
About the role
- Competently deal with adviser system technical queries
- Support salary exchange queries
- Triage adviser queries
- Completing Group Pension submissions
- Preparing demos
- Supporting sales campaigns
- Training for self-serve advisers in producing illustrations and locating information on our Online Service platform
- Take ownership of complaints
- Maximise CRM functionality by being the SME for the sales team you support
About you
- Understanding of the competitive landscape in which Royal London operates
- Experience within a Sales Support/ Relationship Consultant role with a demonstratable and successful track record in Financial Services.
- Exceptional customer service skills
- Ability to translate Sales MI into meaningful data for the adviser
- Ability to spot sales opportunities
- Strong written and verbal communication skills to effectively interact with customers and stakeholders through different channels
- Strong time management and organisational abilities with the capacity to prioritise and multitask effectively
About Royal London
Were the UKs largest mutual life pensions and investment company offering protection long-term savings and asset management products and services.
Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion diversity and belonging
Required Experience:
Senior IC
Key Skills
- Marketing
- Customer Retention
- Wealth Management
- Risk Management
- Customer Service
- Financial Institutions
- Investment Products
- Communication
- KYC
- Relationship Management
- Internal Departments
- Accounting and Finance
- Problem Resolution
- Business Owners
About Company
From Pensions to Retirement, Savings, Investments and Life Insurance, Royal London has been helping people plan for life’s financial milestones since 1861.
