Returns Agent Customer service

Job Description

Benefits:

• Competitive Salary

• Starting 29 holidays (including bank holidays) increasing with length of service

• Monthly uncapped commission

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.

• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.

• Ensure all administration is completed accurately according to operating procedures.

• Process all workshop vehicles according to operating procedures.

• Ensuring cars that are due service or repair are sent aside for maintenance.

• Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.

• Communicate regularly with our damages department with any queries related to new damage found.

• Adhere to all company policies procedures and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Ad hoc duties in line with business needs.

Your Skills:

• Full clean B driving licence held for a minimum of 2 years essential.

• Excellent communication and face to face interpersonal skills.

• Ability to work as part of a team in a fast-paced environment.

• Flexibility in your working hours including availability during the day evenings and weekends - our locations can offer you a wide variety of shifts.

• Car rental/sales experience is desirable but not essential (training will be provided).

• Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

Why choose Europcar

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions and everyone who is part of our team can make a contribution to and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG2

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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