About the Position
Were looking for a detail-oriented Member Solutions Specialist to support a variety of transactional card services and risk-management this role youll help ensure accurate processing of member transactions support debit/credit card operations assist with the Premium Overdraft Program (POP) and provide excellent service to members and internal teams.
What Youll Do
Process daily ACH RDC A2A and share draft files including exceptions and adjustments
Support debit and credit card platforms troubleshoot card issues and help prevent fraud
Review new accounts overdrawn accounts and risk-related activity
Assist with wire transfers levies garnishments and regulatory compliance tasks
Research and resolve account errors while maintaining confidentiality and accuracy
What Were Looking For
Associate degree or equivalent experience
3 years of related experience (financial institution teller or card services strongly preferred)
Strong analytical communication and customer service skills
Proficiency with Microsoft Office and financial systems
Why Join Us
Youll be part of a collaborative team that supports our members and upholds our Credit Unions mission and values. This role offers opportunities to learn grow and make a direct impact on member experience.
Required Experience:
IC
Service One Credit Union in Kentucky offers banking solutions including checking accounts, savings accounts, mortgages, auto loans, home equity loans, HELOCs and credit building. Bank online, with our mobile app, or visit one of our conveniently located branches.