CommunityExperience Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Purpose of Role:
To lead the design delivery and continuous improvement of exceptional workplace or client experiences across physical and digital touchpoints ensuring alignment with brand values operational excellence and user satisfaction.
Key Responsibilities:
Experience Strategy:Develop and implement a holistic experience strategy that integrates people place and technology to drive engagement productivity and well-being.
Stakeholder Engagement:Partner with clients internal teams (e.g. facilities HR IT marketing) and service providers to understand needs and co-create tailored experience solutions.
Journey Mapping:Identify and map key user journeys (e.g. onboarding daily workplace interactions event participation) to uncover pain points and opportunities for enhancement.
Program Management:Oversee experience-related programs such as workplace activation change management community-building initiatives and feedback loops.
Data & Feedback:Collect and analyze qualitative and quantitative feedback (e.g. surveys occupancy data sentiment analysis) to measure experience performance and inform decisions.
Technology Integration:Collaborate with digital teams to leverage workplace apps IoT or smart building tools that enhance user convenience and personalization.
Brand Alignment:Ensure all physical and service experiences reflect the organizations culture values and employer/brand identity.
Continuous Improvement:Establish KPIs and benchmarks; iterate offerings based on trends user input and business goals.
The ideal candidate will have:
Bachelors degree in Business Marketing Organizational Psychology Human Resources Hospitality or a related field.
5 years of experience in customer experience (CX) employee experience (EX) workplace strategy change management or hotel industry.
Strong facilitation communication and storytelling skills.
Familiarity with experience design frameworks (e.g. design thinking service blueprinting).
Experience in hospitality events real estate or facilities management is a plus.
Proficiency with collaboration and analytics tools (e.g. Microsoft 365 Power BI AI tools etc.).
Work Environment:
The role is based in Shanghai with frequent interaction across departments and stakeholder groups in APAC.
Location:
On-site Shanghai ChinaIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
