Taxation Officer

Join our Tax Operations team as a Taxation Officer and play a key role in ensuring accurate tax reporting for life insurance products. Youll resolve complex tax issues support compliance with legislative requirements and collaborate across teams to deliver exceptional results for our customers.

Position Responsibilities:

• Provide tax responses and supporting calculations for escalated customer cases and inquiries from call centers and administrative teams.

• Support year-end tax slip production ensuring timely and accurate reporting within a strong control environment.

• Investigate and resolve complex tax issues including exempt tests and escalations and recommend process improvements.

• Participate in business projects to ensure systems reflect tax compliance requirements and legislative changes.

• Monitor tax legislation communicate implications for products and share updates with internal teams and business partners.

• Act as a subject matter expert collaborating across departments to troubleshoot issues and drive operational efficiency.

Required Qualifications:

• Has a foundational understanding of life insurance taxation and why accurate reporting matters (technical training provided).

• Appreciates the importance of correct tax documents calculations and policy reporting.

• Is familiar with Manulife life insurance products across multiple systems and platforms.

• Is highly customer-focused and able to navigate complexity to deliver the best outcomes.

• Collaborates effectively with partners and can lead projects or complex cases.

• Is a strong teammate eager to grow their career in tax and possibly pursue a tax designation.

• Enjoys teaching and helping team members understand systems calculations and the impact of our work.

• Enjoys working with numbers spreadsheets and solving complex problems.

Preferred Qualifications:

• Taxation knowledge

• Experience with life insurance and annuity taxation

• Familiarity with life health and disability insurance and/or investment products

• Experience with tax slip preparation

• Completion of LOMA courses

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words

• As part of our global team well support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.