L2 Support (SON Apps) VMware
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Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job ID: 206512
Required Travel :Minimal
Managerial - No
Location: Guadalajara Mexico (Hybrid)
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.
In one sentence
Responsible for providing outstanding technical support to a global customer base.
Keeps ownership for the resolution of complex technical problems including debugging simulations locating bugs tool and script development for problem diagnosis troubleshooting and reproduction.
What will your job look like
Infrastructure and App Support
- Manage and troubleshoot VMware vSphere ESXi hosts and vCenter environments.
- Perform patching configuration and capacity management for virtualized infrastructure.
- Supportbackup and restore operations ensuring compliance with RPO/RTO targets.
- Provide L2supportfor SON applications including incident resolution and root cause analysis.
- Collaborate with L1 and L3 teams to resolve escalated tickets and ensure timely closure.
- Assist in performance tuning and proactive monitoring of SON modules.
Linux Administration
- Perform Linux system administration tasks including user management patching and performance optimization.
- Troubleshoot Linux-based application issues and coordinate fixes.
- Supportcloud environments such asAzureandRed Hat OpenShift (RHOCP).
- Assist in deployments monitoring and troubleshooting cloud-native applications.
Database & Development Skills
- Basic administration and troubleshooting forSnowflakeandNoSQLdatabases.
- Write and maintainbasic Python scriptsfor automation and operational tasks.
ITSM & SLA Management
- UseServiceNowor similar ITSM tools for incident change and problem management.
- Ensure adherence to SLA timelines and maintain accurate ticket documentation.
All you need is...
- 5 years in IT operations with strong exposure to VMware virtualization and Linux administration.
- Hands-on experience with SON applications or telecom OSS/BSS systems.
- Familiarity with cloud platforms (Azure RHOCP) and containerized environments.
- Working knowledge of Snowflake NoSQL databases and basic Python scripting.
- Experience with ITSM tools (ServiceNow) and SLA-driven environments.
- Strong troubleshooting and analytical skills; ability to work in 247supportmodel.
Why you will love this job:
- Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
- Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!
Key Skills
- Computer Science
- SQL
- Active Directory
- VB.NET
- Information Technology
- Tcp/IP
- OS
- Information Security
- Infrastructure
- QA
- RFP
- Technical Assistance
- Setup
- Dns
- UNIX
About Company
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and medi ... View more
