IT Support Technician

Flex is the diversified manufacturing partner of choice that helps market-leading brands design build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful inclusive and collaborative environment. If you are excited about a role but dont meet every bullet point we encourage you to apply and join us to create the extraordinary.

Job Summary

Summary:

The Technician IT Support will be based in . reporting to

This role will be In charge of installing and helping desktop/laptop hardware and software computers peripherals office printers and maintain PC assets.

Responsibilities:

• Performs the installation repair and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software patches and updates on desktops laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-users computers hardware and software printers and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-users computers.
• Assist Network Administrator/Analyst to troubleshoot end-users network-related issues.
• Interacts with vendors to facilitate repairs of hardware i.e. printers laptops and desktops.
• Performs image builds for use on all desktop and laptops.

Qualifications:

• An associate degree is preferred or equivalent experience and training.
• Typically requires familiarity with desktop systems and peripherals.
• General knowledge of PC architecture (hardware and software).
• Exposure to Windows 1011. Mac OS Android and IOS Knowledge of imaging processes used for deployment of PCs in standard environments.
• Adherence to prescribed helpdesk procedures.
• Troubleshooting and problem-solving skills.
• Microsoft Certified Systems Engineer a plus.
• Scope and impact are limited to specific work area. Proactively assists supervisor in reaching goal/targets of line or department.
• Normally receives general instructions on routine work detailed instructions on new assignments.

Job Category

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).