Head of Wunderflats Plus

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ABOUT US

Wunderflats helps people find fully furnished homes for a month or more perfect for relocations family moves or life transitions. We offer a secure and seamless rental experience across Europe.

Founded in Berlin in 2015 by Jan Hase and Arkadi Jampolski Wunderflats bridges the gap between verified landlords and carefully vetted tenants. As part of Europes housing infrastructure we help activate underutilized apartments and support the evolving ways people live and work today.

More than 50000 apartments are currently listed and we employ a team of over 150 people.

Learn more at .

About Wunderflats Plus

Wunderflats Plus is our end-to-end property management and operations business unit: In Berlin operations are run fully other cities services are delivered via partners vendors and business unit manages the entire lifecycle of apartment preparation handover furnishing maintenance coordination tenant communication occupancy management and landlord it generates 0.5M1M in annual revenue with clear potential to 10 this number through growth in Berlin and expansion to new German and European cities.

This unit is strategically critical:It brings unique exclusive supply to allows us to deeply understand landlords real operational creates differentiation in the marketplace and scaling opportunities across Europe.

AsHead of Wunderflats Plus (f/w/d) you will be theP&L owner and business leader for our entire property management and operations will run an operations-heavy customer-centric business: part field operations part real estate operations part service quality and part commercial will lead a team of 7 direct reports plus freelancers and partner operators ensuring exceptional quality for landlords and tenants while building the operational engine that allows Wunderflats Plus to scale rapidly and is a role for an ambitious decisive operator who thrives in complexity solves problems quickly and builds structure without losing speed.

Does this sound like the right next step in your career We would like to hear from you!

YOUR MISSION

Business Leadership & P&L Ownership

• Fully own the P&L of Wunderflats Plus: revenue cost structure margins and financial performance.
• Build and execute a growth plan that can scale the business unit by 10 over the next years.
• Identify and lead expansion opportunities (new cities new partners franchising-style models roll-ups).

Operational Excellence & Field Operations

• Oversee daily operations of property management in Berlin and partner-led operations in other cities.
• Ensure high-quality execution of apartment onboarding furnishing maintenance coordination tenant support and handovers.
• Build scalable operational processes and SOPs to guarantee consistency and efficiency.

Team Leadership

• Lead a team of 7 Operations Managers & Coordinators plus freelancers and partner operators.
• Build a culture of ownership empowerment and high accountability.
• Coach mentor and develop team members while maintaining high performance standards.

Real Estate Operations Expertise

• Use your operational and property management background to improve processes end-to-end.
• Bring structure to leasing operations field coordination tenant management and maintenance workflows.
• Ensure compliance with local regulations and operational safety.

Customer & Partner Excellence

• Guarantee high satisfaction for both landlords and tenants (NPS response time occupancy targets).
• Act as escalation point for complex issues and crises solving problems quickly calmly and decisively.
• Build long-term relationships with partners contractors and service providers.

Cross-Functional Collaboration

• Work closely with Product BizOps Sales and Booking teams.
• Translate operations insights into product improvements and new service solutions.
• Ensure seamless collaboration with Sales for landlord acquisition and Booking for occupancy performance.

Technology Tools & Process Innovation

• Leverage tools and automation to streamline processes and reduce operational complexity.
• Actively contribute to shaping the internal tools required to scale Wunderflats Plus.

YOUR PROFILE

Must-Haves

• Proven leadership experience inproperty management serviced apartments hotels operators or facility management.
• Strong background infield operations real estate operations and service delivery.
• Experience managing teams inoperational customer-facing or service-heavy environments.
• Demonstrated track record ofoperational improvements efficiency gains or scaling processes.
• Hands-on leadership style: able to dive into operations when needed but also step back to drive strategy.
• Fluent English;German strongly preferredbut can be traded off for an exceptional profile.
• Based in Berlin and able to workonsite.

• Experience with multiple-city operations or multi-location scaling.
• Experience managing contractors partners or external vendors.
• Familiarity with P&L ownership cost optimization or business unit leadership.
  
  

OUR PITCH

• #empathyculture:Become part of our international team with a scale-up atmosphere where you as a person really count and your ideas and work make a real impact.
• #worklifeinbalance:Our working hours are flexible and family-friendly. Your main working hours are spent in the office but you are also welcome to work from home from time to time.
• #personaldevelopment:We support you in your personal & professional development e.g. through individual training programs workshops or participation in trade fairs and conferences.
• #compensationpackage:Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
• #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt) with ergonomically equipped workstations detox room playroom roof terrace and fruit & drinks on us.
• #welovetohavefun:Celebrate with us at our annual summer or winter party and regular after-work gatherings and power up in our office with yoga table soccer and table tennis.
• #morebenefits: A special discounted membership at Urban Sports Club Decent discounts at FutureBens Yearly travel ticket - here you go! - and even more!

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person visible or not.