Intern IT EHQ
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are looking for an IT intern to join our this role you will gain experience in IT by being the first point of contact for all IT-related services ensuring smooth operations and excellent customer experience. You will handle incident and request tickets resolve issues and document solutions. Additionally you will follow up on tickets escalated to Access Problem and Change Management while being coached trained and supervised!
Key Responsibilities
Provide 1st Level Support for hardware software and network issues.
Respond to initial inquiries via phone email or online channels.
Troubleshoot and resolve basic IT problems within defined timeframes including password resets and standard application support.
Escalate complex issues to Tier 2 support when necessary.
Log all activities accurately and maintain ticket documentation.
Ensure all helpdesk tickets are addressed and closed according to approved service levels.
Deliver desktop support and assist with IT-related queries.
Skills and Attributes
Strong problem-solving abilities.
Customer-focused attitude with patience and positivity.
Ability to work effectively in a team environment.
Good oral English language skills.
Education and Experience
Currently enrolled in a relevant MBO level 4 program
Knowledge of Microsoft products.
Location: Amsterdam
Interested
Reach out to Paul de Graaff Talent Acquisition Partner at for more information.
Or apply directly via the Apply Now button on our careers page.
Required Experience:
Intern
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
ICL is a global specialty minerals and chemicals company operating potash, bromine and phosphate mineral value chains in a unique, integrated business model. The Company employs approximately 11,000 employees worldwide and operates 49 plants in 15 countries worldwide. ICL extracts raw ... View more
