Customer Service Intern

RESPONSIBILITIES

We are looking for a Customer service Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across SEA and benchmarking across other markets.

You will gain exposure to different road to market retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.

Your main focus :

• Review current ways of working across SEA markets.
• Work with Customer Service on order and return management.
• Assist with various aspects of Customer Service including data analysis reporting and process optimization.
• Understand initiative process review and deploy best practices to optimize order and returns processes.
• Deploy KPI to track and measure effectiveness of new processes

YOU ARE A COTY FIT

• Undergraduates who can commit ideally 6 months for a full-time internship.
• Skilled in the use of MS Office tools including Outlook (or related email tool) Excel Word and PowerPoint.
• Self-motivated and self-starter with a strong work ethic and a sense of confidentiality.
• Possesses cross-cultural awareness and high emotional intelligence.
• Articulate with the ability to work in a fast-paced environment.
• Good balance of a professional attitude while having fun.
• Strong interest in consumer goods makeup and beauty products.
• Strong desire to learn along with a strong sense of ownership.
• Persuasive resilient and flexible able to easily adapt to new challenges.
• Passionate enthusiastic and driven to regularly follow-up with loose ends.
• Able to thrive despite challenges while adopting a positive attitude under pressure.

OUR BENEFITS

• A salary that matches your knowledge and experience
• Great holiday benefits
• Comprehensive medical and commercial insurance
• Fair rewards given based on performance and individual abilities

RECRUITMENT PROCESS

1. Our recruiter will contact you within 10 working days.
2. A telephone/online introductory meeting follows.
3. A first online/in-person interview
4. A second interview
5. You will receive a proposal with the terms of employment.

ABOUT COTY

Coty is one of the worlds largest beauty companies with an iconic portfolio of brands across fragrance color cosmetics skincare and body care. At Coty we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc. please visit services or offers from recruitment agencies or intermediaries will not be responded to.