Remote Service Delivery Associate Service Engineer

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

POSITION SUMMARY

SAP Customer Services & Delivery Premium Hub - CoE is recognized for its world-class customer care its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise cloud hybrid).

This position is within the Global Remote Service Delivery (RSD) organization which provides SAP Enterprise Support / SAP Enterprise Support Cloud Editions and Premium Engagement customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization resulting in increased customer satisfaction and renewals. The role of the Service Engineer is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

EXPECTATIONS AND TASKS

• Perform root cause analysis and provide solutions to customers in complex environments within specific fields areas or solutions
• Deliver the SAP Services & Support - remote Continuous Quality Check (CQC) services and Expert Guided Implementation (EGI) services as technical/functional expert for broad area of topics
• Support our customers in their transformation to S/4HANA and/or to the Cloud
• Actively provide customer feedback to product or service development teams
• Drive new initiatives and activities to improve value of our services
• Collaborate seamlessly with teams in other regions and/or functions across the globe
• Stay engaged with the latest technologies and SAP products
• Identify learning opportunities in daily tasks by staying curious and open to new experiences that enhance technical and functional knowledge.
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Degree in Computer Science Information Systems Physics Mathematics Engineering or similar
• Functional and Technology Experience in one of the SAP Cloud solutions such as SuccessFactors Ariba CX IBP (Digital Supply Chain) SAP Analytics Cloud SAP Integration Suite is a plus
• Programming skills in JavaScript/ are an added advantage
• Proficient in written verbal and presentation skills in English
• Technically inquisitive with strong analytical and problem-solving skills

WORK EXPERIENCE

• < 3 years experience with SAP products and technology
• Strong customer-facing experience and business acumen
• Proved knowledge about SAP Services & Support Portfoli

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440311 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Regular Full Time Additional Locations: #LI-Hybrid