Portuguese Speaking Junior Customer Support

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description: Customer Support Specialist (Portuguese English)

Start Date: 19 January 2026
Location: On-Site
Work Model: Full-Time MondayFriday
Schedule: 13:00 22:00
Important: Only local candidates will be reviewed.

About the Role

We are looking for a skilled Customer Support Specialist fluent in Portuguese and English to join our on-site team. You will be the first point of contact for end consumers and retailers (CATs) assisting with product-related inquiries troubleshooting and spare-part support. This role requires strong communication skills and previous experience handling US customers.

Responsibilities

Handle inbound and outbound customer requests via phone email chat and webform.
Assist end consumers and CAT retailers with product information and service support.
Troubleshoot basic technical issues and guide customers through solutions.
Support customers with spare parts search availability checks and purchases.
Maintain accurate case documentation in internal systems.
Ensure high customer satisfaction and meet required KPIs.

Requirements

Portuguese C1 and English C1 proficiency.
12 years of experience in a BPO environment or experience supporting US customers.
Strong communication problem-solving and customer service skills.
Ability to work on-site; Hybrid may be possible after the 6th month if KPIs are met.
Only candidates who currently live locally will be considered.

Additional Benefits (Applicable to All Roles)

Monthly transportation/internet allowance: 50 BGN net (added to base salary).
Additional payment for night hours (if applicable) as per company guidelines.
500 BGN bonus for major life events:
- Marriage
- Birth or adoption of a child
- University graduation
Medical plan: health and dental care.
Life insurance.
Multisport Card (co-financed by employer).
Discounts on various goods and services.

Job Description: Customer Support Specialist (Portuguese English) Start Date: 19 January 2026 Location: On-Site Work Model: Full-Time MondayFriday Schedule: 13:00 22:00 Important: Only local candidates will be reviewed. About the Role We are looking for a skilled Customer Support Specialist fluent...