Workplace Concierge

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10000 professionals worldwide we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients businesses. Globally we manager over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia. For further information visit.

OUR CULTURE

At BGIS our culture is built on three foundational pillars:

1. Culture of Care: We deeply care for each other our clients partners and the communities we serve.
2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY OWNERSHIP RESPONSIVENESS INITIATION VISIBILITY DRIVE and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

SUMMARY

The role of the Workplace Concierge will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees and visitors. These partners include facilities and workplace experience teams client employees and senior executives BGIS facilities and project teams technology and furniture vendors food service operators and any other applicable this role there is a unique opportunity to influence how employees work and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality event space coordination and space this role you will be empowered to make decisions that are aligned with the organizations workplace standards to ensure that the space continues to meet the needs of all employees. This role will support the key differentiator of the organization its people by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

• High-end client facing role and the go-to person for the workplace strategy program in the office environment.
• Support customers visitors and employees in a friendly knowledgeable and courteous manner at all times.
• Greet visitors new hires and existing employees to explain the office space and how to work effectively in the space how to utilize meeting rooms and access reservation system.
• Responsible for the workplace experience in designated lobby/service areas welcoming employees assisting with inquiries/questions building access and badges.
• Have an extensive knowledge of the workplace technology meeting rooms multi-purpose and shared spaces cafeteria fitness facility amenities and places of interest and be able to communicate these confidently and articulately to employees and guests.
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
• Submit work orders for maintenance (including technology) workspace or janitorial issues to ensure timely response and tracking for continuous improvement.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
• Primarily a Monday Friday daytime hours requiring flexibility in working hours to support special events.

KNOWLEDGE & SKILLS

• University degree or 1-3 years of job-related relevant experience.
• Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
• Service-oriented able to be customer-facing and displays a can-do attitude in all circumstances.
• Able to exercise sound judgement make decisions and provide direction.
• Comfortable dealing with issues and people.
• Strong written and verbal communication skills in English presented in a professional manner.
• Strong computer skills including MS suite of software working on laptop tablet and phone.
• Self-starter able to work independently as well as in a team.
• Pro-active approachable and solution-based.
• Strong organization skills and enjoy multi-tasking.
• Be flexible and responsive to real-time requests.
• Detail oriented and accurate.
• Ability to work under pressure while meeting deadlines.
• Highly mobile role requiring inspection of large areas on multiple floors.
• Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

• None required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process please contact us at askHR. Upon request for accommodation we will consult with the applicant in question and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability.

BGIS est un employeur qui respecte légalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin dun accommodement pendant le processus de recrutement veuillez nous contacter à askHR. En cas de demande daccommodement nous discuterons avec le candidat en question et fournirons ou ferons en sorte de fournir un accommodement approprié dune manière qui tiendra compte des besoins daccessibilité du candidat en fonction de son handicap.