Microsoft and Office IT Administrator (London, UK Hybrid)
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Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
We are seeking a skilled Microsoft and Office IT Administrator to provide hands-on technical support and systems administration across War Childs globalIT environment. Based in our London office (hybrid) you will be responsible for the full administration maintenance and optimisation of all local IT equipment including laptops printers Wi-Fi network infrastructure internet access and meeting-room technology. As the IT focal point for all War Child London-based colleagues and external UK IT suppliers you will ensure smooth daily operations and a secure reliable IT setup.
Alongside local responsibilities you will support the improvement and management of War Childs global Microsoft technology environment - including Entra ID SharePoint Intune Azure Teams and OneDrive - working closely with IT colleagues to strengthen and secure our Microsoft 365 ecosystem.
This role sits within the IT Team in the Finance IT and Risk Management Department reporting to the Global Head of IT with a dotted-line reporting relationship to the War Child UK Director of Finance and IT. You will also collaborate closely with your counterpart in the Netherlands who supports our Amsterdam office.
What you will do:
- Provide office support
- Deliver 1st and 2nd line support for all IT-related questions incidents and requests from London office users regarding hardware software peripherals and infrastructure.
- Log and prioritise user issues requests and queries; resolve them independently or escalate to third parties as needed.
- Provide guidance and instruction to users on the effective use of standard software and organisation-specific applications.
- Administer Microsoft technologies
- Serve as the primary administrator for designated Microsoft technologies ensuring effective maintenance optimisation process improvement and documentation.
- Act as secondary support for Microsoft technologies managed by other IT team members.
- Deliver 1st and 2nd line support to global users for all issues and requests related to assigned Microsoft technologies.
- Log prioritise and resolve user incidents and service requests escalating when appropriate.
- Provide training and user support on the proper use of Microsoft tools and organisation-specific systems.
- Provide Advice and Information
- Identify and address structural issues in IT infrastructure proposing and implementing improvements independently with the IT Team or in collaboration with external suppliers.
- Assess and report user needs for information systems and digital tools.
- Monitor and ensure compliance with IT procedures including those for security authorisation and acceptable use.
- Contribute to defining and maintaining minimum IT and security standards ensuring these are clearly communicated to IT staff.
- Identify opportunities to enhance IT processes and workflows and participate in implementing improvements.
- Initiate and collaborate on IC improvement projects with IT colleagues and external vendors.
- Contribute to creating and maintaining a culture of safeguarding for children and adults in line with War Child Alliances Child Safeguarding policies.
- Manage and Optimise
- Provide technical and operational support to ensure the stability and performance of global IT systems.
- Monitor system performance continuity and adherence to IT security standards.
- Manage user accounts and access for global War Child staff.
- Support the procurement and lifecycle management of IT hardware software and services.
- Monitor and respond to security alerts and incidents ensuring timely resolution and documentation.
- Provide Holiday Cover
- Provide cover for the equivalent IT role based in the Netherlands supporting the Amsterdam office during periods of absence or leave.
Your profile
- Education: Higher professional (Batchelors level) working and thinking level preferably with a degree in Information Technology Computer Science or a related field.
- Experience: Minimum of 5 years of relevant experience in IT support and systems administration including work with Microsoft products (Azure Office365 or Microsoft365) in an international context.
- Microsoft Expertise: Proven expertise in administering maintaining and optimising Microsoft Azure Office 365 and related Microsoft cloud technologies.
- IT infrastructure :Strong understanding of IT infrastructure components including networks servers endpoints storage and security systems.
- Knowledge of ITservice managementprinciples and processes (e.g. ITIL) with hands-on experience providing remote and on-site technical support.
- Security:Good knowledge of IT security standards and practices including user access management data protection and threat mitigation
- Risk Awareness:Ability to proactively identify risks anticipate technology challenges and implement effective preventive measures.
- Strong analytical and problem-solving skills with creativity and initiative in finding practical solutions.
- Service-oriented mindset with a commitment to delivering timely high-quality support to end users.
- Effective communication skills able to convey technical information clearly and confidently to non-technical audiences.
- Strong interpersonal skills and cultural sensitivity with the ability to work effectively with colleagues from diverse backgrounds.
- Collaborative approachwith a commitment to knowledge sharing teamwork and contributing to a safeguarding-focused organisational culture.
What we offer
- Location: UK. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation or visa sponsorship.
- Contract Duration:Fixed Term with 6 months probation period.
- Contract Type:UK contract provided that you have the right to work there.
- Salary and benefitsare in line with your residing country and contracting office we offer local packages.
- UK Contract
- Salary range31600 - 38200 per annum
- Flexible working - we recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. For most roles the following types of flexibility are usually possible: flexible hours occasional working from home and compressed hours.
- Annual leave 28 days per year (full-time) rising to 33 days with service plus bank holidays
- Pension - all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution with minimum employee contribution on a salary sacrifice basis. This increases to 6% after one years service.
- Family leave we offer enhanced Maternity Partner/Co-Parent/Paternity Leave Adoption & Shared Parental Leave
- Health & wellbeing - employees may take advantage of a healthcare cash plan and a range of wellbeing initiatives and addition all employees have access to free confidential one-to-one wellbeing consultations with trained counsellors.
- Learning & development - dedicated to the investment in learning and continuing professional development for all our employees
- Workplace Nursery Benefit employees make tax and NI savings on nursery costs for children up to the age of 5
- Flexible public holidays - up to two standard UK public holidays can be exchanged for those that have cultural or religious significance.
- Cancer Cover:Voluntarycontributions can be made through payroll allowing employees to claim back on a range of cancer treatments.
- GP 24/7 Helpline: A GP helpline is be available to all UK employees providing access to a qualified GP 24/7 via a telephone or webcam consultation and offers diagnosis advice and reassurance on a range of medical matters as well as authorisation of private electronic prescriptions.
- Welcome Bag for new starters: A War Child Tote bag War Child T-shirt and some other practical things to welcome new colleagues to War Child.
- Discounts on War Child Merchandise: 25% discount on full price War Child merchandise available to all employees sold through Shop for Good.
- Range of flexible benefits such a Cycle to Work scheme and season ticket loans.
- UK Contract
- Meaningful Impact: The chance to make a tangible difference in the lives of children and families affected by conflict contributing to long-term sustainable change.
- Equal Opportunities:War Child is an inclusive employer committed to diversity and inclusion respecting all individuals regardless of age gender religion ethnicity nationality or physical ability.
- Workplace Culture: War Child is dedicated to fostering a diverse inclusive and respectful workplace that prioritizes safety and fairness for all individuals. We strictly prohibit any form of discrimination harassment retaliation or bullying within our organization
Why You Should Apply
- Make a Real Impact:Your work will directly contribute to providing quality education to children who need it most creating lasting change in their lives.
- Career Growth: Join a dynamic organization that values your professional development and offers opportunities for learning growth and innovation.
- Global Reach:Play a key role in scaling a ground-breaking programme that operates in multiple conflict-affected regions around the world.
- Collaborative and Mission-Driven:Work alongside passionate colleagues and partners united in a mission to protect children and help them thrive despite adversity.
How to Apply
Qualified candidates are encouraged to submit their applications by December4 2025. We are reviewing submissions on a rolling basis so early applications are strongly recommended.
Disclaimer
- Only applications received via our website are processed.
- If we appoint a suitable candidate before the given closing date we reserve the right to remove the vacancy from our website before that such a case any responses received after that time are not processed.
- It could be that during our selection process the closing date for the vacancy is extended. If so and you have not yet heard from us your application will remain active.
- We have the right to close the advert before the deadline if we received many applications
By submitting your application you certify that all of the statements made in your application are true complete and correct and are made in good faith. You understand that falsifying misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or if an appointment offer has been accepted this will be ground for employment sanctions such as but not limited to instant addition you understand that you need to submit a Criminal Record Certificate and that if you fail to submit it no employment relationship can be established.
War Child is an international organisation and we are committed to be a diverse and inclusive employerplacing human and child rights at the centre of our existence and hire our new colleagues based on their talents competences and shared values; we do not distinguish them based on their age gender and gender identity race color ethnicity religion culture sexual orientation disability etc.
The safety of children and youth is a paramount and essential to War Childs work. War Child has a zero tolerance policy towards any form of abuse. To prevent placing children and youth at any risk this subject is addressed in our recruitment and selection procedures. Moreover the accepted candidates will be required to state their commitment/ intent to be aware consider and adhere to the minimum standards applicable in development and humanitarian settings such as humanitarian values and principles Sphere Humanitarian Charter Standards in the Humanitarian Standards Partnership Core Humanitarian Standard International Humanitarian Law Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief and IASC Six Core Principles Relating to Sexual Exploitation and Abuse.
About us
The War Child Alliance is an international non-governmental organization committed to providing psychosocial support child protection youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower key stakeholdersincluding governments educators caregivers and communitiesto foster childrens wellbeing education and work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan the Central African Republic Colombia DR Congo Germany Jordan Lebanon the occupied Palestinian territory South Sudan Sweden Syria Uganda Ukraine (soon to be registered) and Yemen. We also have offices in the Netherlands and the United Kingdom.
Learn more about War Child and our programmes and Integrity
Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerancefor any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. All (prospective) employees will be expected to be compliant with and sign up to our Child Safeguarding policy our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Integrity & Safeguarding - Home
Justice Equity Diversity and Inclusion (JEDI) and Belonging (DEIB)
We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly irrespective of where what or whom they were born or of other characteristics. We want to offer a safe and inclusive workplace where all our people especially those who are currently marginalised or underrepresented can be themselves at work. You can read our Justice Equity Diversity and Inclusion (JEDI) and Belonging (DEIB)policy on our website and if you have any questions about our commitment to Justice Equity Diversity and Inclusion (JEDI) and Belonging (DEIB)do get in touch:
Required Experience:
Unclear Seniority
Key Skills
- Office Manager Experience
- Microsoft Office
- Data Entry
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
- Bookkeeping
About Company
The War Child Alliance is an international non-governmental organization committed to providing psychosocial support, child protection, youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower ... View more
