CSR Specialist (Hybrid)

Otsego County, NY - USA

Monthly Salary: $ 38400 - 57600

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Department:

Insurance

Job Summary

The CSR Specialist (Hybrid) will monitor processing level work providing a higher level of support to the division and agents including process insurance applications endorsements renewals cancellations and data entry.

Duties & Responsibilities:

Support daily work interactions between CSRs and agents.
Complete complex priority transactions.
Process underwriter requests from faxes phone calls emails and quotes.
Delegate transactions to raters including umbrella renewals auto renewals linked to an umbrella homeowner and umbrella modified links and handwritten endorsements.
Locate claim endorsements and ensure they are completed timely.
Monitor status of rater renewal queue rater error queue modified links and incomplete mail pendings to ensure timely completion.
Review and monitor late endorsement and renewal lists timely completion.
Order and interpret miscellaneous reports.
Handle requests and answer inquiries from internal departments and agents regarding underwriting processes and procedures.
Manage phone coverage when raters are reassigned.
Communicate work or personnel related issues to management.
Communicate work related information from management to CSRs.
Assist CSRs with correction of quality assurance issues.
Update management on progress of CSR work development for reviews.
Professionally handle incoming and outgoing customer phone calls.
Maintain good relationships with internal and external customers.
Other work as assigned.

Requirements:

GED
2 years rating experience

Qualifications/Skills:

Thorough working knowledge of underwriting and rating including applications endorsements renewals cancellations and data entry for at least 1 lines of business.
Proficient in in underwriting procedures and workflow processes.
Basic computer skills.
Ability to apply knowledge of established underwriting procedures workflow processes and regulatory requirements for the timely processing of transactions.
Acceptable accuracy on scenario assessment.
Organizational skills.
Problem solving skills.
Professional oral and listening communication skills.
Ability to meet quantity and quality work standards.
Ability to cooperate and work in a professional team environment.

Market Range 3 / 40 hours per week / 2 days in office

Salary Range: $38400 - $57600

Accepting applications through: 12/12/25

Required Experience:

Duties & Responsibilities:

Support daily work interactions between CSRs and agents.
Complete complex priority transactions.
Process underwriter requests from faxes phone calls emails and quotes.
Delegate transactions to raters including umbrella renewals auto renewals linked to an umbrella homeowner and umbrella modified links and handwritten endorsements.
Locate claim endorsements and ensure they are completed timely.
Monitor status of rater renewal queue rater error queue modified links and incomplete mail pendings to ensure timely completion.
Review and monitor late endorsement and renewal lists timely completion.
Order and interpret miscellaneous reports.
Handle requests and answer inquiries from internal departments and agents regarding underwriting processes and procedures.
Manage phone coverage when raters are reassigned.
Communicate work or personnel related issues to management.
Communicate work related information from management to CSRs.
Assist CSRs with correction of quality assurance issues.
Update management on progress of CSR work development for reviews.
Professionally handle incoming and outgoing customer phone calls.
Maintain good relationships with internal and external customers.
Other work as assigned.

Requirements:

GED
2 years rating experience

Qualifications/Skills:

Thorough working knowledge of underwriting and rating including applications endorsements renewals cancellations and data entry for at least 1 lines of business.
Proficient in in underwriting procedures and workflow processes.
Basic computer skills.
Ability to apply knowledge of established underwriting procedures workflow processes and regulatory requirements for the timely processing of transactions.
Acceptable accuracy on scenario assessment.
Organizational skills.
Problem solving skills.
Professional oral and listening communication skills.
Ability to meet quantity and quality work standards.
Ability to cooperate and work in a professional team environment.

Market Range 3 / 40 hours per week / 2 days in office

Salary Range: $38400 - $57600

Accepting applications through: 12/12/25

Required Experience:

Key Skills

Sales Experience
Crane
Customer Service
Communication skills
Heavy Equipment Operation
Microsoft Word
Case Management
OSHA
Team Management
Catheterization
Microsoft Outlook Calendar
EHS

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About Company

NYCM Insurance

New York Central Mutual Fire Insurance, or NYCM to its friends and policyholders, sells property/casualty insurance in upstate New York. With offices in Amsterdam, Buffalo, Edmeston, and Sherburne, the company specializes in personal auto coverage but also offers homeowners and umbrel ... View more

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