Senior Program Manager, Performance and Transformation Value Improvement Office Full Time 8 Hour Days (Exempt) (Non-Union)

The Senior Program Manager is responsible for the strategic design coordination and execution of enterprise-level programs that drive operational excellence growth and transformation across Keck Medicine of USC. This role provides strategic leadership oversight and integration of complex initiatives that align with institutional priorities and the Keck Operating System. The Senior Program Manager partners with executives clinical and operational leaders and cross-functional teams to ensure programs are designed executed and sustained with measurable outcomes. This position advances enterprise strategy by guiding program portfolios facilitating alignment between operational performance and strategic goals and embedding improvement and transformation methodologies across departments. The Senior Program Manager also mentors program managers and analysts strengthens the organizational performance infrastructure and ensures deployment of tools systems and practices that improve reliability and scalability of results. The Senior Program Manager Office of Performance and Transformation facilitates initiatives across Keck Medicine of USC that promote organizational transformation efficiency and business growth. The Senior Program Managers primary responsibility is to lead the deployment and evolution of the Keck Operating System developing and cascading strategy A3s KPIs visual management systems and huddle structures at all levels of the organization. The position serves as a strategic integrator connecting data process and performance to institutional addition to driving system-level execution the Senior Program Manager provides executive-level consultation and thought partnership to senior leadership translating strategic objectives into measurable sustainable outcomes. This includes shaping enterprise operating rhythms identifying cross-functional dependencies and advancing a culture of accountability and performance transparency. The Senior Program Manager proactively identifies opportunities to scale best practices across departments informs enterprise decision-making through data-driven insights and ensures that transformation efforts are cohesive aligned and embedded into long-term operational strategies. The successful candidate demonstrates a high degree of strategic thinking executive communication and systems-level problem solving and operates with a deep understanding of healthcare operations performance improvement and organizational change management.

The Program Manager Information Systems Administration Subportfolio (working title: Admin Portfolio Manager or Admin PfM) manages Information Services Administration subportfolio as well as programs and projects across Keck Medicine of USC that promote operational excellence and business growth. The Admin PfM is responsible for the overall health of the Administration subportfolio and in doing so provides expertise and leadership to ensure the subportfolio remains directionally aligned with the organizations goals philosophies and objectives. The Admin suportfolio is comprised of non-clinical applications related projects e.g. data warehouse financial management systems. The Admin PfM provides oversight over projects and programs within their subportfolio and serves as an advisor to the program managers project managers senior project managers project coordinators supporting or leading projects within the subportfolio. The Admin PfM is responsible for ensuring the subportfolios component projects and programs are delivered within scope according to deadlines within budget and adhere to quality standards set forth by leadership. This includes reporting on progress health risk (& remediation plans) directly to the PMO Director. From a project management standpoint the Admin PfM develops project charters builds project work breakdown structures & schedules develops detailed project organization charts & role/responsibility descriptions performs meeting management communicates progress/status and health enforces quality management and manages risks issues decisions action items dependencies and changes. The Admin PfM has strong project financial management abilities (funding requests forecasting spend management) has prior experience directly & indirectly managing staff boasts a sharp attention to detail and demonstrates a respect and appreciation for project documentation by ensuring project documentation for their subportfolio is appropriately captured kept up-to-date and stored in a central location. Additionally the Admin PfM manages special projects as assigned by the PMO Director. Special projects may include but are not limited to the operationalization of new technologies and processes to support the department business modeling portfolio roadmapping program and process design.

Essential Duties:

• Leads strategic programs and enterprise-level initiatives that advance operational excellence and performance transformation across Keck Medicine of USC.
• Provides executive-level guidance and facilitation ensuring that program objectives are achieved within defined scope timelines and budgets while maintaining alignment with institutional goals.
• Develops and manages multi-year strategic roadmaps and program portfolios; establishes performance measurement systems to track outcomes and sustain results.
• Advises and partners with executives department leaders and clinical teams to translate strategic priorities into actionable improvement programs using data and analytics to guide decision-making.
• Leverages advanced business modeling and financial analysis to inform strategic decisions and quantify return on investment for transformation initiatives.
• Mentors and supports Program Managers and Analysts fostering a culture of continuous improvement data-driven decision-making and cross-functional collaboration.
• Develops and deploys the Keck Operating System tools and principles including A3s KPIs huddles visual boards and standard workensuring consistency and capability across the organization.
• Facilitates executive and tiered huddles to ensure alignment accountability and visibility of performance and progress.
• Partners with Business Intelligence and Performance Improvement teams to integrate analytics technology and process redesign in support of program objectives.
• Engages with internal and external stakeholders to manage complex high-visibility initiatives ensuring effective communication risk mitigation and stakeholder satisfaction.
• Evaluates organizational performance and capability gaps recommending system-level solutions that enhance scalability efficiency and workforce engagement.
• Promotes professional growth and organizational learning through coaching education and the dissemination of improvement methodologies.
• Serves as a subject matter expert on lean principles change management and operational transformation.
• Participates in strategic planning leadership forums and enterprise governance committees providing insight and data to inform institutional decision-making.
• Performs other duties as assigned or requested.

Required Qualifications:

• Req High School or equivalent
• Req Bachelors Degree in a related field

• Req 5 years Experience leading process improvement efforts to improve clinical operational and financial performance in an Academic Health System.
• Req 3 years Managerial experience with direct supervisor responsibility of multidisciplinary teams and experience with ambulatory/physician practice operations.

• Req Proficient PC skills.
• Req Working knowledge of databases spreadsheets word processing and statistical software programs.
• Req Knowledge of business (operational clinical and financial) statistics and data analyses techniques.
• Req Ability to manage and analyze data.
• Req Strong analytical thinking and problem solving skills.
• Req Demonstrates ability to work independently with minimal direction and supervision.
• Req Knowledge and demonstrated proficiency and application of Lean Six Sigma tools and techniques
• Req Knowledge and demonstrated proficiency and application of Project Management Professional tools and techniques

Preferred Qualifications:

• Pref Masters degree In Health Administration Nursing Industrial Engineering Analytics
• Pref Project Management Professional (PMP) Active Project Management Professional (PMP) certification or if not available upon hire one must be obtained within one year of start date

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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