Digital Delivery Manager – Salesforce, Sales Enablement and Automation (SEA) group

Application deadline: December 4th 2025

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Digital Delivery Manager Salesforce Sales Enablement and Automation (SEA) group

Employment Type:Permanent

Compensation Details:

• Mgr Technology Delivery 19 (Manager): Salaries typically range from $109810 to $146413 annually based on qualifications and experiences plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment currently requiring employees to work in the office 3 days per week. (subject to change)
• This role can be performed from EDCs headquarters in Ottawa or from one of our Community Hubs located in Toronto Mississauga Montreal Brossard Laval Calgary Edmonton Halifax or Vancouver.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package work-life balance & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options 3 to 4 weeks paid vacation a corporate closure period summer early Fridays & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities including training programs workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas strengths & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives mental health support and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team and Job Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

Define execute and sustain the integrated technology target state target data model and technology operations required to enable EDCs 2030 business transformation.

Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.

Keep pace with industry trends and emerging technologies ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.

Lead and ensure integrated digital data infrastructure and cybersecurity implementations to create excellent customer user and employee experiences.

As EDC aims to be the leader in helping all Canadian exporters go grow and succeed internationally the Digital Platform Delivery & Architecture (DPDA) group in EDC plays a critical role in enabling leaders to leverage technologies by providing an easy-to-use secure and fit-for-purpose digital business platform.

To better position ourselves for success the Digital Delivery Salesforce Sales Enablement and Automation (SEA) team is seeking a Manager to help implement the strategic technology vision by building effective platforms and delivery processes that support the needs of EDC now and in the future.

In collaboration with the Director the SEA team Manager will be responsible for the design development support and operations of the SEA team with a focus on the process automation field.

A key focus of this role is to oversee the end-to-end transformation life-cycle proactively managing risks blockers dependencies scope budget and contracts. This role is a people management role and proven success in managing a productive satisfied team is required. Success in this position requires fostering strong alignment between business and technology teams.

Working with the platform owners the ideal candidate will also leverage their experience to guide the strategic approach to process automation and alignment with the corporate strategy and digital roadmap.

What you will be doing:

• Stay close to the tech by understanding key technologies and approaches in process automation such as digital workflows within corporate platforms such as ServiceNow and Salesforce Robotic Process Automation (RPAs) Artificial Intelligence (AI) and integration.

• Drive delivery across multiple projects: helping the team prioritize unblock meet timelines and maintain budgets.

• Maintain an understanding of UX design familiarity with Figma or similar design tools.

• Manage vendor contracts including vendor relationships.

• Be a champion for process automation technology working across the business and IT. Provide thought leadership regarding process automation to drive corporate strategic direction.

• Champion scalable maintainable and secure development practices.

• Maintain an understanding of engineering practices like code reviews architectural decisions and CI/CD pipeline health.

• Be a thought leader in developing EDCs approach to agentic models within the process automation area.

• Lead coach and grow a team of developers release managers testers and support analysts ensuring they feel heard supported and challenged.

• Providing regular feedback for that team career growth opportunities and performance reviews that matter.

• Support career development with structured plans regular 1:1s and transparent conversations.

• Work closely with Product Design and Business teams to align on goals scope and timelines.

• Contribute to longer-term strategic planning and tech vision.

• Help build and manage the SEA team delivery budget (headcount cloud/tooling consultants and vendor contracts).

What we are looking for:

• Post-secondary degree in Engineering Business or related field.

• Minimum of 10 years hands-on experience in the process automation technology field.

• Minimum of 3 years experience in a Delivery Manager role or similar overseeing technical staff or project teams.

• Demonstrated ability to lead and inspire diverse cross-functional teams; including junior and senior staff by fostering an inclusive collaborative and high-performance culture aligned with EDCs values.

• Advanced knowledge of AI and particularly Agentic AI.

• Knowledge in Integration services.

• Managed a delivery budget end-to-end (headcount tooling) for a product team.

• Excellent leadership communication and interpersonal skills.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Strong analytical and problem-solving skills.

• Bilingual in both official languages (English and French).

What will make you stand out:

• Hands-on experience creating AI models.

Eligibility:

• Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference This is your chance to join a dynamic growing team and leave your mark on our organization development finance and the world.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.