Technical Account Manager

Technical Account Manager

Our client is an established iGaming software development company founded in 2007 and based in Stockholm. They deliver advanced casino and poker technology to operators worldwide including a proprietary white-label platform a turnkey real-money poker solution and seamless integrations to casino sportsbook live casino and crypto-focused solutions. Their products include platform technology original games and a real-time back-office all designed for fast onboarding high performance and operational scalability.

Thanks to continued growth and strong demand for their platform solutions the company is now looking to add a skilled Technical Account Manager to the this role you will support operators as they onboard onto the platform lead the full implementation process build long-term partnerships and act as the bridge between customers and internal teams. This position has a direct impact on customer satisfaction product adoption and the companys ongoing expansion.

Travel: Approximately four trips per year

Location: Stockholm Hybrid

Responsibilities:

As Technical Account Manager your broad responsibilities will include but are not limited to:

Customer Onboarding

• Plan lead and take ownership of the full onboarding process for new customers.
• Conduct introduction meetings product demonstrations and training sessions.
• Ensure correct installation configuration and integration of customer systems.
• Collaborate with internal teams including support development and project management to ensure customer needs are met.

Ongoing Account Management

• Serve as the main point of contact for all customer questions and escalations.
• Proactively identify and resolve issues before they affect the customer experience.
• Hold regular follow-up meetings to review performance and customer satisfaction.
• Analyse customer usage and provide recommendations for optimisation.
• Identify opportunities for upselling and expanded partnerships.

Relationship Building and Strategic Support

• Understand customer business objectives and ensure platform solutions align with their goals.
• Gather and relay customer feedback to product and development teams.

Requirements:

• Minimum 2 years of experience within the iGaming sector.
• Proven experience in account management technical support or project management.
• Strong technical understanding and ability to learn new systems quickly.
• Excellent communication and presentation skills.
• Ability to build trust and maintain long-term customer relationships.
• Self-driven structured and solution oriented.
• Fluent in Swedish and English both written and spoken. Additional languages are an advantage.
• Customer-focused with strong service skills.
• Attentive to customer needs and commercial priorities.
• Able to manage multiple customers projects and deadlines effectively.

This is an exceptional opportunity to apply your expertise and contribute to the success of a high-performing organisation with a global presence.

What we offer:

Competitive Compensation: You will receive a highly competitive compensation package which includes a competitive base salary performance bonuses and other incentives all reflective of your experience and contribution.

Work-Life Balance: We value work-life balance and offer flexible working arrangements recognising that achieving your best in your career requires a healthy balance between work and personal life.