Customer Service Team Manager

About the role
Were looking for a Team Manager to join our Customer Service Operations this role youll lead a group of engaged and service-minded team members ensuring they have the structure motivation and support needed to deliver outstanding customer experiences every day.

As Team Manager youll take full ownership of your teams performance and development. Youll plan resources coach and motivate your team and continuously improve ways of working to ensure efficiency quality and engagement.

Youll collaborate closely with other Team Managers and the Customer Service Manager to ensure we deliver on our overall goals for Customer Service Operations across all markets.

Some of the things you will do

• Lead coach and develop your team to achieve high performance and engagement

• Plan and prioritize daily operations to ensure efficient and high-quality service

• Collaborate with other Team Managers and the Customer Service Manager to reach common goals

• Follow up on KPIs and proactively identify improvement areas within processes and team routines

• Drive recruitment onboarding and training to ensure competence and motivation in the team

• Conduct regular one-to-ones and performance follow-ups with team members

• Contribute to a positive work environment and act as a role model in line with Instabees values

Your future team

Youll be part of the Customer Service Operations organization working alongside other Team Managers who share a passion for delivering great customer experiences. We value teamwork collaboration and a culture of openness and continuous improvement.

Youll report to the Customer Service Manager and work closely with Operations and HR to create the best possible conditions for your teams success.

What were looking for

Youre an experienced and people-focused leader who enjoys creating clarity motivation and results. You know how to balance structure with empathy and thrive in a dynamic environment where things move fast.

• Previous experience leading a team within customer service operations or a similar environment

• Good communication and collaboration skills

• Proven ability to drive engagement performance and continuous improvement

• Structured and proactive with the ability to plan prioritize and solve problems

• Fluent in Swedish and English both spoken and written

More about you

You lead by example and believe that great results come from clarity trust and teamwork. You enjoy being close to the daily operations and always look for ways to make things a little bit better for your team our customers and the business.

If youre a people-first leader who enjoys seeing others grow and succeed wed love to meet you.

What youll get

We can promise you that you will be challenged develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you!

Of course we have all the necessary and standard benefits in place but in addition to this we can also offer:

• Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.

• Puppy Friendly: Bring your dog to work - weve got a whole floor for our furry friends!

• Fun & Games: Ping pong Shuffleboard Foosball and even a Karaoke Room for your leisure time.

• Parental Pay for Six Months: Step away from work and provide the best care and love to your little one.

• A Day Off on Your Birthday: We love to celebrate so enjoy your birthday to the fullest with a day off each year!m for your leisure time.

• Parental Pay for Six Months: Step away from work and provide the best care and love to your little one.

• A Day Off on Your Birthday: We love to celebrate so enjoy your birthday to the fullest with a day off each year!

• Hybrid setup and flexible working hours

Diversity and inclusion is very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyones perspectives and opinions are valued and we are dedicated to creating opportunities for all employees to thrive and reach their full potential.

Get to know us

In 2022 Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart.

Were fast both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe but we have no plans on stopping anytime soon. As we continue to expand the complexity of Instabee grows in parallel. With that in mind were now looking for you to help us on the journey ahead.

This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee in Sweden.