Customer Service Team Leader

Customer Service Team Leader

About the Role

There is an opportunity for a Customer Services Team Leader to join our team based in Pinetown South Africa reporting to the Customer Logistics Manager The successful candidate will be responsible for leading the team ensuring operational excellence team efficiency and exceptional customer service delivery to internal stakeholders and external customers.

Were looking for people who embody our values who arent afraid to challenge innovate move at fast pace. Someone who is customer centric highly organized and collaborative working across functional teams. Were always looking for ways to improve our products and ourselves. If this is you wed love to talk.

What You Will Do

• Coaching motivating and leading the team to deliver on operational requirements and service level adherence;

• Manages systems and tools for order entry and team operations ensuring optimal functionality and outcomes;

• Liaises with the warehouse to resolve stock accuracy issues and ensures timely updates of item records;

• Ensures inbound stock is supplied promptly to meet customer demand and service level agreements (SLAs).

• Reports on aged orders and maintains the order book to ensure system accuracy and currency;

• Provides weekly updates to customers Sales team and internal stakeholders on order book status and sales values;

• Timeous communication of operational challenges to all stakeholders;

• Manages master data and audit trails to ensure accuracy and integrity of customer information.

• Responsible for all reporting within the Customer Service Team;

• Leads projects focused on operational improvements and efficiency gains.

Who You Are

• Must have matric with tertiary qualification in relevant field of Customer Services Supply Chain or Business Administration;

• 5 years experience in Customer Services within Medical Device or FMCG industry preferably with at least two leadership experience.

• Must be proficient in Microsoft Office and advanced Excel highly numerate with strong attention to detail and accuracy;

• SAP experience and exposure to order entry tools including EDI operational activities troubleshooting.

• E-commerce experience front and backend;

• Excellent communication skills (listening written and verbal) and be fluent in English;

• Must be punctual organized with excellent attention to detail with strong time management skills.

What We Can Offer You

Our purpose Breaking Barriers to Well-Being provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity youll feel valued empowered to grow and challenged to achieve business results in a collaborative and open atmosphere. Innovate for GoodExcel Together Be You with Us

Location

Pinetown South Africa

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