Head guide
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Job Location:
Grahamstown - South Africa
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Head Guide is responsible for overseeing all guiding activities ensuring guests receive personalised professional and memorable nature experiences. The role involves managing and mentoring guides maintaining operational standards and upholding the highest levels of service and safety.
Key Responsibilities
Lead and manage the guiding team providing mentorship support and training.
Deliver guided nature experiences with exceptional attention to detail knowledge and guest engagement.
Ensure all activities adhere to safety protocols and operational standards.
Maintain effective communication with lodge management regarding guest needs guiding operations and staff performance.
Schedule and coordinate guiding activities ensuring smooth operations and high guest satisfaction.
Foster a team culture focused on excellence professionalism and 5-star service delivery.
Monitor and maintain guiding equipment and vehicles to lodge standards.
Provide input into guest experience planning including itineraries and personalised activities.
Requirements & Competencies
Proven experience as a Head Guide or Senior Field Guide in a luxury hospitality or lodge environment.
Exceptional knowledge of flora fauna ecology and local wildlife.
Ability to speak and understand English fluently; additional languages an advantage.
Strong leadership organisational and team management skills.
Exceptional guest service and interpersonal skills with a 5-star service mindset.
Ability to work in a remote environment and handle the physical demands of guiding.
Live-in required with medical benefits included.
Working Schedule & Conditions
11 days on 3 days off roster.
Lodge-based with live-in accommodation provided.
Remote forest reserve location with limited access to town facilities.
Package
Salary: Negotiable depending on experience.
Accommodation: Live-in provided with medical benefits.
Required Skills:
experience
Company Industry
IT Services and IT Consulting
Key Skills
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About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
