Associate Specialist Community Support Systems
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Job Summary
Seniority Level: Associate
Location: Remote - eligible United Kingdom locations
About the role and about You:
The Specialist - Community Support Systems role is reserved for those team members who are able to work independently on assigned tasks with minimal review within the Community Support technology stack. You build effective relationships to complete work diligently and can decipher customer problems and identify & implement effective systematic solutions within the Community Support technology stack. You are an accountable highly motivated and problem-solving individual who will work in the best interests of our Community & Zwift balancing cost and quality.
What youll do:
- Liaise with the Sr. Specialists offering frontline support for our Community Support Systems (specifically Kustomer).
- Partner closely with internal customers to solve system concerns.
- Escalate to 3rd Party vendors as necessary to ensure ongoing Zwift CS operations.
- Assist in the implementation of Zwifts Community Support AI strategy.
- Complete assigned deliverables in a timely manner.
- Become the subject-matter expert in CS Systems.
What were looking for:
- Experience administering Community Support channels (email chat voice IVR etc).
- Works autonomously but uses judgment to escalate appropriately as needed to complete objectives.
- Strategic problem-solving for complex problems.
- Develops relationships with teammates across multiple CS specializations.
- Communicates updates to 3rd Party vendors following established processes.
- Experience applying technology solutions for Contact Center Operations CX and reporting/metrics.
Bonus points:
- Experience with Kustomer platform.
- Familiarity with the Effortless Experience.
If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation your candidacy will be disqualified.
#LI-Remote
How to stand out among the rest:
Your resume/CV is enough to show off your skills accomplishments and experience. However if you choose to include a cover letter introducing us to your awesome personality we will read that too.
We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability Veteran status and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation please let us know by emailing .
Zwift Inc. is an Equal Opportunity Employer.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Zwift is a virtual cycling app that is transforming indoor cycling. Discover training plans, ride with friends from around the world, and workout anytime.
