IT Desktop Support Specialist

Southwest Autism Research And Resource Center

Job Location:

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

IT Desktop Support Specialist

On-site

Phoenix AZ

The Desktop Support Specialist plays a key role in maintaining a high-performing secure and user-friendly technology environment across the organization. This position is responsible for providing rapid customer-focused technical assistance while proactively identifying opportunities to reduce IT-related issues and improve overall efficiency. The role requires a strong blend of technical expertise problem-solving ability and exceptional interpersonal communication to ensure seamless technology operations and positive user experiences.

Your Role at SARRC

Technical Support & Troubleshooting Skills

Operating Systems Proficiency: Demonstrated ability to install configure troubleshoot and maintain Windows (10/11)environments.
Hardware and Peripherals Management: Skill in diagnosing repairing and replacing internal and external computer hardware (e.g. desktops laptops printers monitors networking gear).
Network Fundamentals: Competency in troubleshooting network connectivity issues (TCP/IP DNS Wi-Fi VPN access) and understanding basic network protocols.
Application Support: Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook Word Excel Teams) EMR/Clinical software and other line-of-business applications.
Security & Compliance: Experience implementing and maintaining security best practices on end-user devices including anti-virus management patch management and understanding HIPAA/data privacy protocols.

Customer Service & Communication Skills

Clear Patient Communication: Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff.
Ticket Management: Skill in utilizing aticketing systemto accurately log prioritize track and resolve IT support requests.
Problem-Solving: Proven ability to independently analyze complex technical problems develop effective solutions and document the resolution for future reference.
Training & Documentation: Ability to create clear concise technical documentationand conduct one-on-one or small group training for incoming staff members.

Required Qualifications

Associates Degree from an accredited college or technical institution.
Minimum of 2 years IT experience.
Experience working with Windows 10 and Microsoft 365.

Preferred Qualifications

CompTIA A certification preferred.
Salesforce knowledge preferred.
Experience within a medically related organization.

Salary

Starting at $22/hr

Hours & Location

Full-time Monday - Friday

Will spend time on a rotational basis working from our sites (Phoenix Tempe Scottsdale Mesa) to ensure full team support.

Robust Benefits Package

8 paid holidays per year
Up to 16 days per year Paid Time off
Medical Dental and Vision Insurance(majority of coverage paid for by SARRC)
Professional development annual benefit of $1000
401(k) with 50% company matchup to 6%

Our Story

Established in 1997 by two mothers of children with autism and their developmental pediatrician SARRC is an internationally recognized nonprofit with a mission to advance research and provide a lifetime of support for individuals with autism and their families. As the state of Arizonas largest nonprofit serving the autism community SARRC conducts innovative research provides evidence-based practices disseminates effective training and builds inclusive communities.

Required Experience:

IT Desktop Support SpecialistOn-sitePhoenix AZThe Desktop Support Specialist plays a key role in maintaining a high-performing secure and user-friendly technology environment across the organization. This position is responsible for providing rapid customer-focused technical assistance while proacti...

IT Desktop Support Specialist

On-site

Phoenix AZ

Your Role at SARRC

Technical Support & Troubleshooting Skills

Operating Systems Proficiency: Demonstrated ability to install configure troubleshoot and maintain Windows (10/11)environments.
Hardware and Peripherals Management: Skill in diagnosing repairing and replacing internal and external computer hardware (e.g. desktops laptops printers monitors networking gear).
Network Fundamentals: Competency in troubleshooting network connectivity issues (TCP/IP DNS Wi-Fi VPN access) and understanding basic network protocols.
Application Support: Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook Word Excel Teams) EMR/Clinical software and other line-of-business applications.
Security & Compliance: Experience implementing and maintaining security best practices on end-user devices including anti-virus management patch management and understanding HIPAA/data privacy protocols.

Customer Service & Communication Skills

Clear Patient Communication: Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff.
Ticket Management: Skill in utilizing aticketing systemto accurately log prioritize track and resolve IT support requests.
Problem-Solving: Proven ability to independently analyze complex technical problems develop effective solutions and document the resolution for future reference.
Training & Documentation: Ability to create clear concise technical documentationand conduct one-on-one or small group training for incoming staff members.

Required Qualifications

Associates Degree from an accredited college or technical institution.
Minimum of 2 years IT experience.
Experience working with Windows 10 and Microsoft 365.

Preferred Qualifications

CompTIA A certification preferred.
Salesforce knowledge preferred.
Experience within a medically related organization.

Salary

Starting at $22/hr

Hours & Location

Full-time Monday - Friday

Will spend time on a rotational basis working from our sites (Phoenix Tempe Scottsdale Mesa) to ensure full team support.

Robust Benefits Package

8 paid holidays per year
Up to 16 days per year Paid Time off
Medical Dental and Vision Insurance(majority of coverage paid for by SARRC)
Professional development annual benefit of $1000
401(k) with 50% company matchup to 6%

Our Story

Required Experience:

Key Skills

Fund Management
Corporate Sales
HR Recruitment
Linux
Airlines

Apply Now

About Company

Southwest Autism Research And Resource Center

SARRC is Expanding to Mesa!East Valley Families: We’re enrolling and accepting interest in several SARRC programs!Learn MoreSay “YES” and Register Today!Join SARRC for our fourth annual YES Day Walk for […]

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