Workflow Automation Analyst

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise technology and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process making it more accessible and convenient. Using predictive analytics we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! Weve issued billions in coverage each month and eliminated the traditional barriers ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier faster and better for everyone.

Our investors include General Catalyst Sequoia Capital Accel Partners Google Ventures SoftBank and the investment vehicles of Jay-Z Kevin Durant Robert Downey Jr and others. This year we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

About the Role

Creating a world-class customer experience is critical to Ethos mission and will continue to determine our growth and success in the life insurance industry. We are looking for a Workflow Automations Analyst who can help enable our Revenue teams to deliver this experience. This specific position will focus on various types of automations leveraging AI and workflow tools across several different teams at Ethos. To succeed in this role you should be passionate about creating frictionless processes to improve both the operations at Ethos as well as the overall customer experience.

Roles and Responsibilities:

• Partner with cross-functional leaders to map analyze and redesign current business processes with a focus on efficiency scale and customer impact
• Gather and translate operational needs into structured workflow requirements including business logic data flows and success criteria
• Build test and deploy workflow automations using tools such as Zapier N8N CRM workflows and AI-driven components
• Establish workflow QA processesincluding UAT performance testing and monitoringto ensure automations run reliably and securely
• Use data and metrics to measure automation impact and continuously identify new opportunities for operational improvement
• Maintain a repository of implemented automations through detailed documentation of requirements workflows and solutions

Skills and qualifications:

• 1 year of hands-on experience building workflows in Zapier N8N or similar platforms required
• Experience reviewing and documenting current business processes required
• 3 years experience in an operations focused role with frequent execution of analysis and use of data driven insights that has led to improved processes
• Extremely detail oriented and have an analytical mindset with the ability to exercise discretion in the process of identifying and resolving problems/issues
• Proficiency with automation tools and programming languages such as Python Java and SQL is a plus
• Strong organizational and project management skills including the ability to manage multiple concurrent builds
• Excellent communication skills with the ability to explain technical workflows to non-technical stakeholders
• Have a personal drive to work proactively and take ownership in all you do

#LI-Hybrid
#LI-A1

Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. At Ethos we are dedicated to building a diverse inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand embrace and thrive in a multicultural world. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Pursuant to the SF Fair Chance Ordinance we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used please refer to ourCalifornia CandidatePrivacy Notice.

Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ or @.
We will never ask for payment banking details or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address please treat it as fraudulent.