Pre-Sales Field Trials AI Engineer

Palo Alto, CA - USA

Monthly Salary: $ 137000 - 172000

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

About the Role

Were looking for a hands-on Field Trials Engineer to help design build and support next-generation customer experience automations powered by Talkdesks Agentic AI platform. Youll partner closely with Solutions Engineering and Product teams to make the platform tangible through live demos proof-of-concepts (POCs) and customer trials. This role is ideal for a developer-leaning Solutions Engineer who enjoys building and troubleshooting intelligent agents refining prompts and integrating data sources all in fast-moving pre-sales and pilot environments.

Core Responsibilities

Build configure and troubleshoot AI agents for SE-led trials and customer demos.
Collaborate with Product and Engineering when platform or orchestration issues arise ensuring quick resolution and feedback loops.
Support integrations with knowledge bases APIs and simple web crawlers; maintain reliable demo and POC environments.
Contribute to prompt libraries and agent orchestration frameworks creating reusable patterns for multi-agent trials.
Ensure smooth demo execution across languages regions and customer environments minimizing rebuild time and technical blockers.
Document configurations and share best practices across SE and GTM teams to improve consistency and speed of deployment.

Profile

Experienced Solutions Engineer or Solutions Architect with strong technical depth and an entrepreneurial hands-on mindset.
Developer-leaning SE: comfortable writing and debugging code but not a full-time SWE role.
Proficient in prompt engineering REST APIs and API tooling (Postman cURL etc.).
Solid understanding of AI agent architecture and ability to diagnose multi-agent orchestration issues.
Confident troubleshooting integrations and explaining complex AI workflows to technical and non-technical audiences.
Organized and collaborative; thrives in fast-paced environments where urgency and customer impact drive priorities.

Ideal Candidate

A creative technologist who loves building working AI demos that impress customers collaborating with product teams and shaping the future of customer experience automation.

Qualifications Required

Bachelors degree in Computer Science Engineering or equivalent practical experience.
36 years of experience in a technical pre-sales solutions engineering or applied AI role.
Proven ability to build and troubleshoot AI agents
Strong prompt engineering skills with experience designing structured prompt templates and multi-turn agent flows.
Hands-on proficiency with REST APIs webhooks and API testing tools (ex. Postman cURL).
Experience integrating data sources (knowledge bases document sets simple web crawlers) into AI or automation workflows.
Working knowledge of JavaScript sufficient to build demo scripts connectors or lightweight automations.
Understanding of LLM orchestration and multi-agent architectures; ability to debug or optimize agent behavior.
Comfortable operating in demo and POC environments building quickly iterating under time pressure and documenting for reuse.
Strong communication and presentation skills; able to explain complex AI systems to both technical and non-technical audiences.

Preferred / Nice to Have

Familiarity with Talkdesk Contact Center (CCaaS) or Customer Experience (CX) ecosystems.
Experience supporting field trials or customer pilots in collaboration with Sales Engineering teams.
Exposure to retrieval-augmented generation (RAG) vector databases or embedding pipelines.
Familiarity with prompt libraries orchestration tools or agent frameworks
Background in AI model evaluation prompt testing or agent performance tuning.
Multilingual support experience (English another language) for demos or prompts is a plus.

Soft Skills

Builder mindset eager to prototype test and iterate rapidly.
Collaborative communicator who works smoothly with SEs PMs and Engineers.
Customer-first attitude understands the sales cycle and value demonstration pressure.
Curiosity and adaptability in a fast-evolving AI space.

THE PAY TRANSPARENCY INFORMATION BELOW IS ONLY APPLICABLE TO ROLES WITHIN THE UNITED STATES:

Pay Range (Base Pay): $137000 - $172000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!