Customer service administrator Car Advisor
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
Areas of responsibilities
As a Customer service administrator (transport ordering & car advisor) you share responsibility for ensuring Ayvens customers are served professionally including following routines and procedures :
- Fleet management related activities contract services activation;
- Manage the activity of ordering home charges and maintain supplier relationship;
- Customer service related activity (portal access MyAyvens);
- Manage transport orders from booking to delivery ensuring timely execution and accuracy;
- Communicate proactively with logistic companies dealerships and customers regarding delivery schedules and potential issues;
- Handle exceptions and resolve delivery or documentation issues promptly and professionally;
- Monitor KPIs such as on-time performance cost efficiency and service quality;
- Plan organize and monitor daily transport operations;
- Manage the services operations its interaction with other company departments productivity and quality delivered;
- Ensure continuous monitoring is carried out ;
- Contribute to process improvement and communication with customers;
- Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition
- Provide excellent customer service with the ability to build productive relationships conduct quality sample assessments and identify process improvements
- Assisting department as needed/requested by line manager;
Job Requirements
- University degree/diploma (e.g. in business management economics etc);
- Intermediate MS Office (Excel);
- Experience working in a multi-lingual international organization (Transportation/Logistic would be a plus);
- English (fluent verbally and written);
- Excellent communication skills and customer oriented mindset;
- Strong analytical skills and ability to solve a problem with a win-win negotiation approach;
- Ability to plan prioritize and organize tasks to meet the defined SLAs;
- Creates personal standards for high-quality work;
- You must demonstrate strong communication skills with ability to influence and negotiate;
- Comfortable using the phone as a work tool;
- Interest in and knowledge of the car market is an advantage but not a requirement;
As a member of our team you will benefit from:
- 25 days of annual leave;
- 1 sick day/year;
- 1 day off for your birthday;
- Family Private healthcare subscription at Sanador/Regina Maria ;
- Monthly budget in Benefit Platform;
- Holiday gifts for Easter Christmas through Benefits Platform;
- Loyalty bonus at 3 and 5 years seniority in company;
- Special events bonus (marriage child birth other);
- Opportunities and trainings for ongoing professional growth and career advancement;
- Hybrid work setup (Timpuri noi metro station);
- Discounts for dental care from Edent clinic;
- Massage in the office on Tuesday and Wednesday;
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
