Operations Coordinator

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

We are seeking a highly organized and proactive Operations Coordinator to support a strategic enterprise account. This role is critical in ensuring operational excellence maintaining client satisfaction and driving internal accountability. The Coordinator will serve as the operational face of our company to the client manage operations delivery workflows and oversee both structured and ad hoc operations streams using tools such as ServiceNow.

This is not a sales or customer service roleit is a strategic operations role focused on coordination reporting and execution for an important client.

Key Responsibilities

Client-Facing Operational Liaison

• Act as the primary point of contact for the client on operational matters.
• Facilitate regular check-ins and operations reviews with client stakeholders.
• Communicate operations updates timelines and issue resolutions clearly and professionally.
• Solicit client feedback to help develop a better relationship and work with internal stakeholders to implement suggestions which are agreed to.

Operations Delivery Coordination

• Monitor and manage operations requests and workflows via ServiceNow.
• Ensure internal teams are aligned and accountable for deliverables.
• Track progress escalate issues and drive resolution across operations streams.

Reporting & Performance Management

• Prepare and deliver regular performance reports including SLA adherence and operations metrics.
• Analyze data to identify trends risks and opportunities for improvement.
• Collaborate with internal teams to ensure data accuracy and timely reporting.

Ad Hoc Stream Oversight

• Coordinate and manage non-standard or emergent client requests.
• Ensure ad hoc initiatives are scoped resourced and executed effectively.
• Maintain documentation and visibility of these streams for internal and client stakeholders.

Process Improvement & Governance

• Identify and address inefficiencies in operational processes.
• Support governance activities including compliance tracking and audit readiness.
• Recommend and implement process enhancements in collaboration with stakeholders.

Qualifications

• 3 years of experience in operations delivery operations coordination or client-facing project management.
• Strong understanding of enterprise operations environments and delivery frameworks.
• Experience with ServiceNow or similar request management platforms.
• Excellent communication organizational and problem-solving skills.
• Ability to manage multiple priorities and work cross-functionally.
• Proficiency in Microsoft Office Suite; experience with reporting tools is a plus.

Preferred Attributes

• Experience supporting enterprise clients in a technology environment.
• Familiarity with strong customer success frameworks.
• Comfortable working in a fast-paced dynamic environment with evolving priorities.
• Drive to complete tasks using a Say It Do It Prove It approach to ensure tasks are executed and completed in a way that allows for reporting and monitoring changes.

At CDW we strive to offer market-competitive total rewards packages to attract and retain talent. As such we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market determineindividual pay within a given range based on a candidates prior experience knowledge skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek and paid on a bi-weekly payroll schedule.

Pay range: $82000 - $114800 depending on experience and skill set

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.