Cloud Support Engineer
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview:
As a Cloud Support Engineer you will resolve customer tickets provide technical solutions and serve as the primary point of contact for Oracle customers. You will build strong relationships handle escalations and represent the customers voice to influence product improvements. This role requires deep knowledge of Oracle products and cloud platforms enabling independent problem-solving and solution development. You will collaborate with internal teams to deliver infrastructure solutions leveraging expertise in client systems applications networking and data centers.
Qualifications:
- Bachelors degree in Computer Science MIS or related field
- 6 years experience in infrastructure or related roles
- Fluent in Japanese and English
- Strong cloud concepts knowledge and troubleshooting skills
- Customer-focused passionate about delivering excellent service
- Experience in cloud support NOC or similar roles preferred
- Proven ability to quickly learn new technical domains and mentor others
- Excellent verbal and written communication skills
Preferred Technical Qualifications:
- Cloud Associate/Professional Certifications (OCI preferred)
- Networking certifications
- In-depth understanding of IaaS concepts: Compute and Networking
- Familiarity with industry compliance and security standards including HIPAA
Location & Schedule:
- Tokyo
- Full-time permanent position day shift
Responsibilities
Have a data-driven mindset and passion for problem-solving
Enable Oracle support to resolve customer issues through sharing best practices training tooling and directly resolving escalations
Build and maintain excellent relationships to achieve the highest level of customer satisfaction
Act as the customers cloud support (technical) team collaborating with engineering and platform operations to ensure system availability
Work with the extended support team in a startup-like atmosphere consistently exceeding customer expectations
Proactively monitor and inform customers about issue resolutions throughout the incident lifecycle
Focus on support incidents and technical issues
Document key learnings and other relevant details from support activities
Continually improve skills through work experience and training
Qualifications
Career Level - IC3
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
