Critical Operations Director

Las Cruces, NM - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Critical Operations Director

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the worlds most innovative companies. We are an award-winning industry leader in building owning and operating highly efficient cost-effective wholesale colocation and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability security connectivity and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

As a leader in STACKs Critical Operations organization the Critical Operations Director possesses an elite level of leadership and will be responsible for maintaining the mechanical electrical fire life safety base building and other various internal data center systems. The Critical Operations Director is responsible for all operational aspects and uptime of the data center region. The Critical Operations Director is also focused on implementation and the pursuit of operational excellence for programs related to Safety Team Availability Communication and Knowledge. The Critical Operations Director reports to the regional SVP of Critical Operations. All data center operations site teams in the region will report to the Critical Operations Director.

The Critical Operations Director is responsible for the implementation and continuous improvement of the Data Center Operations Program at their sites. They are also accountable for employee training and ensuring all staff is adequately qualified to perform their duties. Leading regular team meetings and individual 1:1 sessions is required.

The Director leads the site teams in the development and maintenance of CAPEX and OPEX budgets. They are also responsible for overseeing project execution and management including developing scopes obtaining proposals creating purchase requisitions and ensuring invoices are routed properly.

The Critical Operations Director is a people leader and mentor. They are responsible for the performance and conduct of all critical operations employees in their region to create an inclusive work environment where all employees feel welcome and are empowered to be great. Additional responsibilities include:

Lead and implement standardized culture of always working safely across all STACK data centers.
Data center subject matter expert for electrical mechanical fire life safety and other data center systems.
Advise the regional SVP of Critical Operations of the status of their site level preventative and corrective maintenance programs.
Operate monitor maintain and respond to abnormal conditions within the facility.
Implementing site level efficiency projects and maintaining overall site design PUE.
Ensure STACK preventative and predictive maintenance program is executed.
Training and mentoring of staff.
Manage vendor relationships and service contracts.
Manage vendor procurement and billing process.
Site budgeting and forecasting for both CAPEX and OPEX.
Evaluate and critique highly detailed technical procedures for maintenance events emergency situations standard site evolutions etc.
Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
Lead development and maintaining of individual training plans for each employee in line with the STACK training and development program.
Be a customer liaison for all site level inquiries.
Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
Expert technical review of procedures
Expert technical review of company standards and policies
Manage site audits both internal and external
Adherence to compliance standards
Manage systems to avoid unplanned client-impacting outages
Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Navigate and utilize CMMS EPMS and BMS systems.
Provide day-to-day exceptional customer service and support.
On-call availability is required to respond to emergency situations at the data centers
Taking on other duties as required by STACK. Job duties roles and responsibilities are subject to change over time.

THE DETAILS:

Location: Las Cruces NM
Benefits: Healthcare Dental Care Vision Insurance Life Insurance Paid Time Off Paid Leave Programs
Travel: Up to 30%
Must be eligible to work in the United States
Must pass a comprehensive background screening

MUST-HAVE QUALIFICATIONS:

High school diploma or equivalent; Bachelors Degree preferred
Minimum of 5-7 years experience in a data center or other related mission critical operations role.
3-5 years experience in administering and managing facility preventative maintenance programs.
3-5 years experience in vendor and project management
Expert understanding of the electrical and mechanical systems used in a data center environment. These include but not limited to: UPS Transformers PDUs RPPs Chillers CRAH CRAC STS ATS and Pre-action systems
Exceptional leadership skills
Well versed and experienced in managing multiple multi-million-dollar budgets to safely maintain 100% availability while minimizing total cost of ownership.
Expert knowledge of NFPA70e NFPA72 NFPA25 NFPA101 and compliance issues as well as other building codes in regard to fire or life safety.
Expert knowledge and experience in data center trending and analysis with the ability to rapidly learn and use PC based site monitoring systems.
Experienced in the design construction and commissioning of critical systems and buildings.
Ability to communicate effectively with customers and internal staff.
Ability to coordinate supervise and communicate with contractors who perform maintenance in the data center.
Proven knowledge of customer contracts and SLA levels in line with ASHRAE standards.
Experienced people manager
Must be and be able to develop team players.

THIS MIGHT BE RIGHT FOR YOU IF:

Youreastrong communicator and able to blend analytics with experience in decision-making.
You dont get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
Youre a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
Youre naturally curious and driven toward continual improvement. While you celebrate your successes you take time to review and analyze campaigns for future learning.

WHY STACK

We offer a competitive compensation package with strong benefits including medical dental and vision insurance a 401K program flexible spending accounts even a cell phone subsidy.
We foster a culture of appreciation including recognition and rewards programs.
Fun is part of our DNA with events game nights and barbecues.
Were growing this is a great time to join and make an impact!

Application Deadline: December 22 2025

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Job ID: 10235

Required Experience:

Director

Critical Operations DirectorTHE COMPANY:STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the worlds most innovative companies. We are an award-winning industry leader in building owning and operating highly efficient cost-effective wholesale colocation and cloud data centers. Ea...