Citizen Automation Developer

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT Software Cloud and Digital fields.

Position Highlights

This role combines ITSM process management with hands-on Automation delivery. The specialist ensures ITIL processes are well-governed and continuously improved while also building and deploying low-code/no-code solutions to automate workflows. By partnering with global IT teams the role drives scalable automation accelerates innovation and supports operational excellence across IT service delivery.

In the role of Global Process & Tooling Citizen Development Automation Specialist the Consultant will:

Act as a citizen developer: building low-code apps bots and workflows to automate those same processes.
Serve as a process specialist: ensuring ITIL processes are well-defined governed and continuously improved.
Deliver automation solutions within DT&A Process & Tooling while creating patterns templates for wider adoption.

Main responsibilities:

Hands-On Process Automation

Design build and deploy automation solutions using low-code/no-code platforms (n8n Power Automate ServiceNow).
Embed automation directly into ITIL processes (incident change problem request CMDB etc.) to streamline IT operations.
Prototype pilot and scale production-ready automation.
Apply AI where relevant: copilots chatbots document intelligence.

IPCM & Governance

Detect and define automation opportunities aligned with ITIL 4 and ITSM frameworks.
Conduct requirements analysis with IT Ops and Service managers.
Monitor test and continuously optimize automations to maintain service reliability.
Assist Global ITSM Process owners with the process governance and lifecycle management.

Citizen Development Enablement

Act as a role model citizen developer: showcasing quick wins through governed automation.
Provide reusable templates and coaching for colleagues.
Support intake review and approval processes to balance speed vs. control.

Main requirements:

35 years in IT Operations Service Delivery or IT process automation.
Strong ITIL 4 knowledge with proven experience in ITSM tools (ServiceNow Jira Service Management Remedy).
Demonstrated low-code citizen development portfolio apps bots or workflows in production. Proven experience in distributed/global IT delivery with
BPO and vendor ecosystems.
Certifications in Microsoft Power Platform ServiceNow UiPath or ITIL.
Experience leading automation initiatives or centers of excellence.
Familiarity with Lean Six Sigma or BPMN for process optimization.

Mandatory:

Low-code/no-code platforms (n8n Power Automate ServiceNow).
Strong ITIL 4 knowledge with proven experience in ITSM tools (ServiceNow Jira Service Management Remedy).
Low-code citizen development portfolio apps bots or workflows in production.

Nice to have:

Certifications in Microsoft Power Platform ServiceNow UiPath or ITIL

What we offer:

Competitive remuneration packageReferral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology we look at the world differently.

The future wont wait its time to make incredible happen. Are you ready

About Akkodis:Akkodis is a global digital engineering company and Smart Industry leader. Our 50000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.With more than 19 years of experience in ...