Senior Field Service Technician

Los Angeles, CA - USA

Monthly Salary: $ 40 - 50

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Terawatt Infrastructure

The once in a century transition to autonomous and electric vehicles is underway and will require a multi-trillion-dollar investment in energy and charging infrastructure and the real estate to site it on. Terawatt is the leader in delivering large scale turnkey charging solutions for companies rapidly deploying AV and EV fleets. Whether its an urban mobility hub or a carefully located multi-fleet hub for semi-trucks Terawatt brings the talent capabilities and capital to create reliable cost-effective solutions for customers on the leading edge of the transition to the next generation of transport.

With a growing portfolio of sites across the US in urban hubs and along key logistics and transportation corridors and logistics hubs Terawatt is building the permanent transportation and logistics infrastructure of tomorrow through a robust combination of capital real estate development and site operations solutions. The company develops finances owns and operates charging solutions that take the cost and complexity out of electrifying fleets.

At Terawatt we execute humbly and with urgency to provide tailored solutions for fleets that delight our clients and support the transition of transportation.

Role Description

Terawatt is creating a new asset class of EV charging infrastructure to support the rapidly growing fleet EV market. Working on the forefront of electrification the Senior Field Engineer will play a critical role in developing an industry leading maintenance and service program for Terawatt customers.

The key function of the Senior Field Engineer will be to maintain troubleshoot and repair all electrical infrastructure equipment from the incoming utility switchboard to the EVSE that provides a mission critical fuel source to our customers. You will develop a robust maintenance program that will directly impact our mission of 97% EVSE uptime. The Senior Field Engineer will work in close collaboration with our internal Engineering Operations and Project Development teams.

In this nascent market our customers needs and the available technology are rapidly evolving requiring a responsive and dynamic set of operations and service many cases customers will be engaging with a charging product for the first time and you will be responsible for defining their experience. You will be able to drive impact by enabling customers to operate their electric fleets more easily helping their companies transition to low-emission transport.

Core Responsibilities

Perform advanced OEM testing troubleshooting repairs and upgrades on a wide range of electrical equipment on Electric Vehicle infrastructure and facilities.
Conduct detailed performance testing including insulation resistance (megger) testing thermal imaging torque verification and overall system evaluations to ensure optimal equipment reliability.
Diagnose and resolve complex electrical and mechanical issues including ground faults and system performance anomalies.
Lead preventive and corrective maintenance activities ensuring all site equipment operates safely and efficiently.
Collaborate with the planning and scheduling team to maintain adherence to maintenance schedules and ensure timely accurate completion of work orders.
Review and interpret site manuals technical drawings and schematics to support effective service troubleshooting and maintenance operations.
Accurately document all field activities maintenance actions and system findings in the work order system ensuring timely reporting and follow-up with stakeholders.
Provide expert-level service support across installation commissioning upgrades retrofits replacements and end-of-life activities.
Build and maintain strong customer relationships by delivering high-quality service understanding customer needs and ensuring satisfaction throughout the project lifecycle.
Identify potential equipment failures implement proactive corrective actions and provide recommendations to prevent future recurrence.
Communicate insights and suggestions for product process and quality improvements to internal teams to drive continuous operational excellence.
Coordinate and ensure the availability of all required materials tools and parts to support service and maintenance activities.
Uphold company safety standards by applying safe work practices maintaining environmental responsibility and reporting unsafe conditions or incidents.
Maintain all required safety certifications training and continuing education necessary to remain current with industry standards and company requirements.
Support business development efforts by identifying and communicating potential service or sales opportunities encountered in the field.

Required Qualifications

High school diploma or equivalent
Minimum 5 years maintenance or electrical experience
Must have and maintain a valid drivers license and a safe and acceptable driving record according to company policy
Knowledge of NFPA & the NEC
Strong computer skills. Comfort with Microsoft Google CMS and other cloud-based computing programs
Ability to communicate and function well in a mobile office setting
Must be reliable have good initiative committed and quality focused

Preferred Qualifications

Active journeyman license
Bachelors degree
SCADA experience is a plus
Strong mechanical background
Prior/existing CPR and first aid certification

$40 - $50 an hour

Compensation for this role is determined by several factors including the cost of labor in specific geographic markets and these ranges are intended to provide a helpful reference. The actual compensation offer will be based on the candidates location skills level of expertise and experience and internal equity considerations.

We are building a team that represents a variety of backgrounds perspectives and skills. At Terawatt we continuously strive to foster inclusion humility energizing relationships and belonging and welcome new ideas. Were growing and want you to grow with us. We encourage people from all backgrounds to apply.

If a reasonable accommodation is required to fully participate in the job application or interview process or to perform the essential functions of the position please contact emailprotected.

Terawatt Infrastructure is an equal-opportunity employer.

Required Experience:

Senior IC

About Terawatt InfrastructureThe once in a century transition to autonomous and electric vehicles is underway and will require a multi-trillion-dollar investment in energy and charging infrastructure and the real estate to site it on. Terawatt is the leader in delivering large scale turnkey charging...