VIP Customer Service Assistant (French Speaking)

Who we are

flatexDEGIRO AG operates the leading and fastest growing online brokerage platform in Europe. Based on modern in-house state-of-the-art technology customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product price and platform quality.

With more than 3 million customer accounts and more than 63 million securities transactions processed in 2024 flatexDEGIRO is the largest retail online broker in times of bank consolidation growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands flatexDEGIRO is ideally positioned for further profitable growth.

Want to know what its like to work for flatexDEGIRO

Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team Apply!

What tasks can you expect with us

• First point of contact for our VIP clients via phone and email;
• Service calls and emails when there is news CA margin calls mass communications fee changes etc
• Ensure that all inquiries are met in an empathetic manner and the key steps are followed to de-escalate the situation
• Responsible for dealing and de-escalate client complaints and proper reporting when its a formal complaint
• Being involved with client support and resolve complex disputes in a fast and effective manner
• Work on VIP projects and maintain up-to-date knowledge of (upcoming) competitor changes thereby identifying the impact of the future changes on the company and its business
• Liaise with stakeholders on procedures and processes improvements for enhancing VIP clients experience
• VIP Client relationship management: commercial calls attending physical events etc.
• Analysis of VIP Clients trends behaviors characteristics preferences etc.
• Be a company ambassador and promote our mission vision and goals
• Keeping close relationship with our top clients
• Maintain and improve our open communication culture
• Fostering a culture of excellence to ensure the consistent quality of our services
  
  What do we want from you
• Relevant experience in customer support account management or relationship management
• Fluent in French and English with exceptional customer support skills
• An in-depth knowledge of financial products that retail investors use particularly complex ones like options futures and turbos including trading strategies
• A Degree in Finance Business Management or Economics. We are also keen on applicants with degrees in Hospitality Law or Humanities if you can demonstrate a strong interest in the financial markets
  

As the perfect candidate you are also a true team player with exceptional communication and networking skills. You approach tasks with a quality-driven mindset aimed at enhancing customer value. You maintain a positive empathetic and professional attitude underpinned by a strong ethical framework and integrity. Your problem-solving abilities effective multitasking and time management skills are key in our fast-paced environment. You possess sharp analytical thinking and a hands-on approach ensuring tasks are completed efficiently.

Interested This is what we offer you

• Promise of a good work-life balance
• 30 days paid leave
• An enthusiastic and fun team to work with
• Personal and professional development with access to relevant courses
• Transport allowance or related benefits like a leased electric bike
• Pension plan
• A challenging job in an international and fast-growing company
• A competitive salary
• A lot of freedom executing your role and a chance to shape your own career
• The opportunity to participate in a new enthusiastic team of likeminded professionals

To make your life easier

You get the freedom to work flexible. Meaning you dont have to work in our office every day but we like it if you do of course! Its fun to come in and mingle with your colleagues. There is also fruit good coffee drinks & snacks and great sandwiches for lunch every day. Our beautiful and modern office in located in the iconic Rembrandt tower that is conveniently next to Amstel Station. To make comfortable we offer a 35 internet allowance provide a company laptop and many options to make it comfortable such as a chair screen and headphones. And last but not least: the gym membership options we provide is an easy way to get into shape!

Want to invite your friends to work for us as well A generous referral bonus will be yours if they get hired so spread the word once you start!

All qualified applicants will receive consideration for employment without regard to ethnicity color religion age sex national origin disability sexual orientation gender identity/expression or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

flatexDEGIRO Dutch Branch
Annika Dreßler
Corporate Recruiter