Consultant – Dynamics 365 Techno Functional Supply Chain Management

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Inviting applications for the role of Consultant Dynamics 365 Techno Functional Supply Chain Management

The Dynamics 365 Functional Consultant SCM will be responsible for providing expert-level functional support issue resolution and continuous improvement within the clients Dynamics Supply Chain environment. This role involves working closely with business stakeholders IT teams and Microsoft support to ensure business continuity performance optimization and user satisfaction across all deployed modules.
The consultant will play a key role in incident management change request delivery root cause analysis and enhancement advisory as part of a long-term Managed Application Support (AMS) engagement.

KeyResponsibilities

Support & Issue Resolution
Provide Level 2/3 functional support for Dynamics 365 SCM modules (Procurement Inventory Sales Production etc.
Analyze troubleshoot and resolve production issues and user-reported incidents within agreed SLAs.
Document root cause and preventive measures for recurring issues.
Collaborate with technical teams (developers/integrators) for bug fixes and data correction.

2. Change & Enhancement Management
Gather and document business requirements for minor enhancements or configuration changes.
Perform impact analysis and validate functional design changes before deployment.
Conduct testing (SIT/UAT) and ensure smooth deployment through release management processes.
Support continuous improvement initiatives and recommend process optimization leveraging D365 capabilities.

3. Business Stakeholder Engagement
Act as a functional bridge between business users and the technical support team.
Facilitate discussions to identify pain points improvement areas and automation opportunities.
Participate in regular service review meetings and present functional insights incident trends and system improvement plans.

4. Documentation & Governance
Maintain updated functional documentation configuration records and SOPs.
Ensure compliance with ITIL processes for incident problem and change management.
Track and report key performance indicators (KPIs) for support activities.

5. Continuous Learning & Knowledge Management
Keep abreast of new D365 SCM new features updates (PU releases) and Microsoft best practices.
Contribute to internal knowledge bases and reusable solution templates.
Train end users or internal support staff on functional best practices and process changes.

Key Skills & Experience:

Functional Expertise:
Experience as a Functional Consultant in Dynamics 365 SCM or AX 2012.
Strong understanding of end-to-end SCM (Procurement Inventory Sales Warehousing Production) processes.
Experience with cross-functional integrations (e.g. Projects HR Retail Power BI Power Platform).
AMS Experience:
Prior experience in a Managed Support or Application Maintenance environment is mandatory.
Knowledge of ITIL framework and familiarity with ticketing tools (e.g. ServiceNow DevOps Remedy Jira).
Proven ability to manage SLAs priorities and user communications in a production setting.
Technical Awareness:
Understanding of D365 architecture environments (DEV/UAT/PROD) and LCS.
Familiarity with data management configuration workflows and reporting setup.
Soft Skills:
Strong analytical problem-solving and documentation skills.
Excellent communication and stakeholder management abilities.
Ability to work independently in a global support model (onsite-offshore coordination).

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree in Finance Supply Chain IT or related discipline.
Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate preferred.
ITIL Foundation certification is an added advantage.

Preferred Qualifications

Extensive experience with Oracle Supply chain management is critical.
Good communication and customer-facing skills.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

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