Media Services Technician

Job Posting Location:

Claremont CA

Job Posting Title:

Job Description:

ABOUT POMONA COLLEGE: Located near Los Angeles California Pomona College is widely regarded as one of the nations premier liberal arts colleges. Established in 1887 Pomona College is known for small classes a challenging curriculum close relationships between students and faculty and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges

Job Purpose

The Media Services Technician operates maintains distributes and supports audio-visual systems across Pomona Colleges technology-enhanced classrooms meeting spaces and event venues. This role ensures seamless multimedia experiences and exceptional customer service while troubleshooting AV and computing issues.

Essential Functions

• Provide technical support and troubleshooting for classroom and meeting space AV systems
• Support AV needs for major campus events (e.g. Alumni Weekend Family Weekend Convocation Board of Trustees meetings)
• Install software and firmware updates on classroom computers control systems and laptops
• Track and maintain inventory of media equipment and supplies
• Provide technical support for web conferencing platforms
• Assist with digital signage systems (software displays computers)
• Log equipment updates relocations and inventory changes
• Document procedures workflows and technical protocols
• Stay current with emerging AV technologies through training and conferences
• Complete special projects and assignments as needed
• Deliver high-quality customer service to faculty staff students and guests

Qualifications

Education and Experience

• Associates or bachelors degree in Communication Arts Educational Technology Computer Science or related field preferred
• Minimum of 2 years of hands-on experience supporting AV systems and media technology
• Proficiency with both Windows and macOS platforms including presentation and productivity software

Required Knowledge and Skills

• Technical Expertise
• AV systems: signal flow control systems (Crestron Extron) DSPs switchers
• Audio engineering: microphone types gain structure EQ feedback control live mixing
• Projector setup: focusing color correction keystone adjustments
• Web conferencing: Zoom Microsoft Teamssetup integration troubleshooting
• Digital signage: content scheduling display calibration software configuration
• Preventive maintenance: cleaning firmware updates lifecycle tracking

IT and Systems Integration

• Operating systems: Windows macOS iOS Android
• Networking basics: IP addressing VLANs AV-over-IP protocols
• Security awareness: data privacy secure AV setups IT policy compliance

Communication and Collaboration

• User training and support for diverse audiences
• Technical documentation and SOP creation
• Team coordination with IT Facilities and Events
• Empathetic responsive customer service

Strategic and Operational Awareness

• Inventory management and vendor coordination
• Event logistics and AV planning
• Professional development through trade shows and certifications (e.g. CTS)
• Mission alignment with Pomonas academic and community goals

Cognitive and Physical Capabilities

• Problem-solving under pressure
• Multitasking in dynamic environments
• Physical dexterity: climbing ladders lifting to 50 lbs. safely maneuvering equipment

Work Schedule

• Regular hours: MondayFriday 8:00 AM to 5:00 PM
• Flexibility required for evenings weekends holidays and overtime
• Occasional travel may be necessary

HOURLY RATE: The hourly rate for this role is between $24.50 and $27.27 per hour with a competitive benefits package. The specific factors that the College will consider when offering a salary to an individual will include but not be limited to: education training relevant prior experience and performance in prior roles. All staff positions are ineligible for visa or permanent resident card sponsorship. As a California employer Pomona College requires all employees to be residents of California.

ADA/OSHA Compliance

This job description defines the essential job duties of this position. Employees must be able to perform these duties without posing a risk to themselves or others. Marginal functions are defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Disclaimer

This job description outlines the general scope of responsibilities and qualifications. It is not an exhaustive list. Duties may evolve based on institutional needs and updates will be made accordingly.