Enterprise Customer Success Manager Key Accounts
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
At were redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale.
Our platform enables brands to communicate with their audience in a natural and contextually relevant manner driving higher engagement and conversion rates. While increasing LTV and driving measurable growth we help brands stay focused on what matters most - the customer.
Why join us
Were a fast-moving team building a high-growth company thats transforming the e-commerce industry. As an early team member youll play a key role in shaping both our product and the future of e-commerce with the opportunity to grow alongside us.
What youll do
As our Enterprise CSM youll own the relationships with our largest e-commerce brands - think Backcountry Fabletics J. Jill and others - and serve as a strategic advisor to help them reinvent their email marketing from the ground up. Youll partner closely with our product AI and strategy teams to help brands implement and scale AI-first high-performance retention workflows.
Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce
Drive onboarding implementation and long-term success with platform
Partner with clients to build efficient AI-enhanced email strategies that 10x output with minimal operator input
Analyze performance and optimize for higher engagement conversions and Revenue per Send
Educate clients on best practices cutting-edge workflows and whats working across our customer base
Gather feedback and act as the internal voice of the customer - informing product features and go-to-market strategy
Deliver proactive support strategic check-ins and high-touch communication that reinforces value
Help build scalable systems playbooks and tooling for success as we grow the CS org
What were looking for (ideally)
3-5 years experience in Customer Success Account Management or Strategy roles at e-commerce SaaS or MarTech companies
Deep familiarity with e-commerce retention channels especially email (Klaviyo Postscript Attentive etc.)
Experience working with large-scale DTC brands ($50M$500M GMV)
Understanding of AI/automation trends in marketing - comfortable helping brands evolve from legacy workflows
An AI-first operator - your default instinct is to use AI to solve problems streamline workflows and unlock leverage at scale
Analytical mindset - you can read performance data identify opportunities and communicate insights clearly
Excellent communication skills - youre comfortable advising VP/C-suite clients and leading strategy calls
Strong ownership mentality with a bias for action and continual optimization
Compensation Benefits
Base depends a lot on the person but we reward A players
Equity included
If youre curious ambitious and hungry to build something big feel free to email our founder directly - wed love to hear from you.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
