Coordinator Non-Technical Customer Support Ecommerce Experience

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Coordinator Customer Support (eCommerce) for Beckman Coulter Diagnostics is responsible for handling incoming external/internal customer emails providing product information processing orders and resolving order management issues.

This position is part of Client Services and will be an on-site role located in Brea CA or Mississauga Ontario. At Beckman Coulter our vision is to relentlessly reimagine healthcare one diagnosis at a time.

You will be a part of the eCommerce team and report to the Supervisor Customer Support responsible for assisting with customer inquiries and providing efficient response and resolution to all customer requests. You will also maintain effective communication with customers to ensure accurate billing and shipments. Timely follow up and feedback provided for all customer issues. If you thrive in a multifunctional fast paced customer focused role and want to work to build a world-class Client Services organizationread on.

In this role you will have the opportunity to:

• Receive electronic orders for processing tracking trouble-shooting and overall order management; Respond to a high volume of electronic client inquires in a timely manner.

• Analyze review and process customer requests for order replacements and credits via email; Exhibit your clear understanding of the order process warehouse distribution cycle ending with billing the client.

• Participate in specific offline projects and daily operations activities.

The essential requirements of the job include:

• High school diploma or GED
• Bilingual in English & French
• 2 years experience in Customer Service

It would be a plus if you also possess previous experience in:

• Experience with ORACLE EDI KOFAX (or a similar size ERP system i.e. SAP JD Edwards etc.)
• MS Office Skills - specifically with Outlook and Excel Pivot Table and V-lookup experience
• Professional telephonic and written etiquette with a customer-centric mindset to support our customers in laboratories purchasing staff at hospitals at all levels within procurement

The hourly range for this role is $26.00 -$29.00/hour USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .