Sr. Technical Consultant

Presidio Where Teamwork and Innovation Shape the Future
AtâPresidio were at the forefront of a global technology revolution transforming industries throughâcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.

The Role
The ITSM Sr. Technical Consultant (TC) is responsible for participating in a technical team through the deployment of a Contender Solutions IT Service Management project in ServiceNow. The TC works with the Solution Architect (SA) and Project Manager (PM) to configure ServiceNow according to the project scope and Contender best practices.

Travel Requirements:

This position will be remote within the Continental US with anticipated travel up to 5%.

Responsibilities include:

• Understand industry and ServiceNow best practices.
• Understand Contender products and service offerings.
• Participate in the implementation of delivery projects including:
• Gathering requirements from the client
• Participating in design development with the Solution Architect
• Implementing requirements defined in Agile stories and tasks
• Understand and follow Contenders delivery methodology

Required Skills and Professional Experience

• Bachelors degree in IT or other relevant field or equivalent experience
• At least 5 years of experience as an administrator or developer of the ServiceNow platform
• Ability to develop on the ServiceNow platform including configuration and customization
• Strong JavaScript experience
• Strong interpersonal and communications skills
• Ability to develop on the ServiceNow platform including configuration of:
  • Business Rules Client Scripts and Script Includes
  • UI Policies and Data Policies
  • Tables and Forms
  • Dictionary Overrides

Preferred Skills and Professional Experience

• Experience with the ITIL framework (ideally certified in ITIL Foundations)
• Experience explaining ServiceNow solutions to business stakeholders
• Knowledge of Business Rules Client Scripts Script Includes Workflow/Flow Designer Table/Form creation etc.
• Experience with Agile methodology (including story refinement testing and scrum)
• ServiceNow System Admin Certification
• ServiceNow Implementation Specialist Certification
• Over all 5 years of experience on the ServiceNow platform
• Certified ServiceNow System Administrator
• Certified Implementation Specialist

Your future at Presidio
JoiningâPresidioâmeans stepping into aâculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inâAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Hereâyour impact is real.âWhether youre harnessing the power ofâGenerative AI architecting resilientâdigital ecosystems or drivingâdata-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats nexttogether.

About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race color creed religion national origin age sex citizenship ethnicity veteran status marital status disability sexual orientation gender identification or any other characteristic protected by applicable federal state and local statutes regulations and ordinances.

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Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

Required Experience:

Senior IC