Senior Air Operations Associate

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The Opportunity

As a Senior Air Operations Associate youll handle complex airfreight cases while guiding a small team to deliver consistent high-quality execution. This role is ideal for experienced operators ready to step into leadership solving problems coaching teammates and driving process improvements to build the next generation of operations leaders in Taiwan.

What Youll Do

In this role youll keep our airfreight operations running smoothly while leading a small team to deliver great results. Youll solve problems guide teammates and make sure shipments move on time with accuracy and care.

• Coordinate and implement airfreight operations aligned with company strategy global policies and customer requirements.
• Act as the first escalation point for all shipments exceptions
• Coach and mentor team members to ensure SOP compliance productivity and continuous improvement.
• Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.
• Support new projects such as carrier integrations client onboarding and system/process upgrades.
• Monitor and review vendor performance providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control resolving invoice disputes promptly.
• Build strong relationships with customers internal stakeholders and external service providers.
• Supervise a small team of associates and collaborate closely with other departments.
• Step in as acting squad lead when required preparing for future leadership roles.

What Were Looking For

• Bachelors degree in Logistics Supply Chain Business or a related field.
• 37 years of experience in freight forwarding or logistics operations.
• Strong understanding of air freight processes and import/export handling.
• Comfortable communicating in English (written & spoken).
• Experience coaching or mentoring junior teammates.
• Detail-oriented proactive and able to handle multiple shipments under pressure.
• Customer-focused mindset with strong problem-solving skills.

What Youll Gain

• Hands-on experience in air freight operations with Flexports global network.
• Clear career path to Team Leader role.
• Exposure to global systems tools and best practices in logistics.