Public Safety Communicator- PRN (19hrs)
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Job Location:
Asheville, NC - USA
Monthly Salary:
$ 19 - 28
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Purpose of the position:
The purpose of this PRN (as needed) only position is the responsible and timely operation of communication equipment to receive and transmit emergency calls for the Buncombe County Emergency Services Department.
Minimum Education Training and/or Experience (required at time of hire): High school diploma or GED. Prior dispatcher telecommunicator EMT/Paramedic Firefighter or Police Officer experience preferred.
Additional Requirements: Must be at least 18 years of age at the time of hire.
Essential Functions of the position:
- Receive and screen requests for emergency services: Manage challenging callers using appropriate handling of distressed autistic hearing-impaired elderly angry and foreign-language-speaking callers.
- Ascertain incident information by obtaining and verifying caller information location determining the nature of the incident and all available data including but not limited to automated data social media information text message images or video and providing information to emergency services either verbally and/or digitally.
- Facilitate the transferring of calls to the appropriate resources and perform conference calls with entities such as but not limited to poison control centers or helicopter dispatch.
- Interpret sensor data to triage prioritize and properly categorize a call.
- Document prioritize and sequence calls promptly in limited time with limited or no supervision.
- Operate a computer workstation comprised of multiple computer systems computer-aided dispatch (CAD) software geographical information systems (GIS) and recording systems.
- Complete training certifications and competencies as needed by actively seeking training completing the training and certifications required for assigned Call Taker position and complete continuing education and career development as necessary.
- Follow established agency policies and procedures being aware of liability to the department and adhering to federal disclosure and privacy laws.
- Perform other related duties as assigned.
Knowledge Skills Abilities:
- By the end of the training period thorough knowledge of the policies procedures processes laws ordinances and regulations affecting public safety call-taking and the ability to apply them appropriately.
- Ability to use logic critical thinking and reasoning to reach conclusions and solve problems using judgment and decision-making skills to rapidly evaluate situations establish priorities resolve matters and pass on information as needed.
- Able to adhere to policy and procedure requirements that are stringent rigorous and unwavering including confidentiality of information and trustworthiness while dealing with sensitive information.
- Able to communicate clearly concisely and effectively; relay details accurately; listen actively; think and act quickly.
- Able to effectively interact with people of different social economic and ethnic backgrounds.
- Handle under pressure and in emergency and stressful situations.
- Able to handle multiple tasks simultaneously under pressure and in stressful situations including complaints and difficult situations remaining calm under pressure to obtain information from hostile confusing and emotional callers in a tactful and courteous manner.
- Ability to read and interpret geographical spatial data and maps quickly and accurately.
- Ability to operate computer systems with specialized software and enter data via keyboard and software with speed and accuracy.
In order to uphold internal pay parity and equity salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected addition the County expressly prohibits any form of workplace harassment or discrimination.
Key Skills
- CCTV
- Typing
- Customer Service
- Hospital Experience
- Computer Skills
- Military Experience
- Law Enforcement
- 5G
- Dispatching
- Emergency Management
- Security
- Writing Skills
